2022
DOI: 10.1108/ebhrm-08-2020-0111
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Do human resource management practices boost up employees' impersonal trust? Evidence from the banking sector of Bangladesh

Abstract: PurposeThe main purpose of the study is to identify the relationship between human resource management (HRM) practices and impersonal trust. The study focuses on five HRM practices, namely training, fair reward and promotion opportunity, employment security and performance appraisal and impact of those on impersonal trust.Design/methodology/approachData for the study have been collected from 384 front line service provider female employees of 39 private commercial banks through non-probability judgmental sampl… Show more

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Cited by 4 publications
(4 citation statements)
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“…Findings, also suggest that C-HRM positively impacts OT which is consistent with other studies (Ahteela and Vanhala, 2018;Sultana and Khandakar, 2022;Vanhala and Dietz, 2015). Organizational environments that foster fairness, transparency and honesty (Collins and Smith, 2006) boost OT (Sultana and Khandakar, 2022) and have a positive effect in performance (Gould-Williams, 2003;Vanhala and Dietz, 2015) and knowledge inflows and outflows (Hoe, 2007). Moreover, responding to the call raised by Salampasis et al (2014) regarding future empirical studies concerning OT and its underpinnings with OI, our results illustrate that OT foster INOI.…”
Section: Resultssupporting
confidence: 89%
“…Findings, also suggest that C-HRM positively impacts OT which is consistent with other studies (Ahteela and Vanhala, 2018;Sultana and Khandakar, 2022;Vanhala and Dietz, 2015). Organizational environments that foster fairness, transparency and honesty (Collins and Smith, 2006) boost OT (Sultana and Khandakar, 2022) and have a positive effect in performance (Gould-Williams, 2003;Vanhala and Dietz, 2015) and knowledge inflows and outflows (Hoe, 2007). Moreover, responding to the call raised by Salampasis et al (2014) regarding future empirical studies concerning OT and its underpinnings with OI, our results illustrate that OT foster INOI.…”
Section: Resultssupporting
confidence: 89%
“…Scholars have argued that the employment relationship is managed and identified through HRM practices (Sultana and Khandakar, 2022;Whitener, 2001), which, according to scholars, may take two forms: transaction-based practices and HCWPs/HIWPs (Delery and Doty, 1996;Youndt et al, 1996). The former emphasise a short-term exchange of benefits between employer and employee (i.e.…”
Section: Hcwps and Ks: (Hcwps→ks)mentioning
confidence: 99%
“…a traditional HRM system), but the latter emphasise the long-term relationship between the employer and employee through extensive social exchange (Collins and Smith, 2006). Competitive organisations adopt a system of HRM practices that enlarge this social exchange relationship to make the employment relationship more fruitful (Sultana and Khandakar, 2022).…”
Section: Hcwps and Ks: (Hcwps→ks)mentioning
confidence: 99%
“…Measures: Questionnaires were modified slightly and administered as per a prior study by and Sultana & Sultana (2015). Each item was scored on a five-point Likert scale, ranging from 1 (strongly disagree) to 5 (strongly agree).…”
Section: Population and Sampling Strategymentioning
confidence: 99%