2019
DOI: 10.1371/journal.pone.0214244
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Do public officials exhibit social class biases when they handle casework? Evidence from multiple correspondence experiments

Abstract: Are public officials more responsive to requests from affluent or poor constituents? A growing body of evidence suggests that lawmakers are more responsive to the rich when they craft policy. However, some scholars theorize that officials also exhibit a corresponding bias in favor of the poor when they handle casework, essentially giving policy to the rich and services to the poor. In this paper, we test this casework prediction using four experiments in which confederates sent simple re… Show more

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Cited by 23 publications
(24 citation statements)
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“…Our sample size is comparable to or exceeds other recent audit studies that find evidence of bias and heterogeneous treatment effects (e.g., Butler and Broockman ; Carnes and Holbein ; Einstein and Glick ; Jilke, Van Dooren, and Rys ; White, Nathan, and Faller ). However, since our results suggest no bias, it is important to contextualize the magnitude of these effects and the power of the design.…”
Section: Discussionsupporting
confidence: 73%
“…Our sample size is comparable to or exceeds other recent audit studies that find evidence of bias and heterogeneous treatment effects (e.g., Butler and Broockman ; Carnes and Holbein ; Einstein and Glick ; Jilke, Van Dooren, and Rys ; White, Nathan, and Faller ). However, since our results suggest no bias, it is important to contextualize the magnitude of these effects and the power of the design.…”
Section: Discussionsupporting
confidence: 73%
“…Overall, we received responses from 18.3% of journalists (22% among those that did not bounce), which is slightly on the lower end of response rates in correspondence studies (30), but indistinguishable from correspondence studies of members of Congress [that have seen a 19% response rate; see (31)], mayors in the United States [10% response rate; see (32)], and elected officials in South Africa [21% response rate; see (33)]. (That our overall response rate was on the lower side likely reflects that many correspondence studies are conducted on elected officials who have staffs to help them respond to their emails; most journalists do not have such a luxury.)…”
Section: 77%mentioning
confidence: 99%
“…It makes sense, then, that government officials rely on groups as service providers (Bauer, Poole, and Dexter 1963;Leifeld and Schneider 2012), and access to officials spreads along with resources. Powerful groups lobby more broadly (Hojnacki and Kimball 1998), and officials are willing to grant meetings to individuals from dominant groups (e.g., Carnes and Holbein nd;Kalla, Rosenbluth, and Teele 2017). Therefore, if communication is used to help maintain relationships with officials and bolster the importance of their voice, the group would not signal minority status, fear, and threat, but majority status, confidence, expertise, agreement, and promise.…”
Section: Dynamics Of Flexibilitymentioning
confidence: 99%