Do social workers avoid the dilemmas of work with clients?

Musil, Libor; Kubalčíková, Kateřina; Hubíková, Olga; Nečasová, Miroslava

doi:10.1080/1369145042000291797

Cited by 22 publications

(14 citation statements)

References 5 publications

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“…It is very important to me to give the clients contact information. (Social Worker) This approach looks very close to the one Musil described as "motherly approach" (Musil et al, 2004).…”

Section: The "Ethical Duty"-based Modelmentioning

confidence: 71%

“…From an organizational point of view, the attention goes to studies focusing on lowering social services threshold, particularly for the vulnerable subjects who are the target of the outreach approach (Marsh, D'Aunno, & Smith, 2000;Walsh et al, 2011). This approach to access has been often criticized in the social work literature for being paternalistic or maternalistic (Grymonprez, Roose, & Roets, 2016;Maeseele, Bouverne-De Bie, & Roose, 2013;Musil, Kubalcikova, Hubikova, & Necasova, 2004).…”

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confidence: 99%

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Access to social services as a rite of integration: Power, rights, and identity

2018

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Access to social services is a multifaceted and multifactorial process, involving social policy lines, services organization, and professional front line practices. It appears to have a crucial role in how personal social services work: depending on the way the process is handled, access to social services could provide a bridge to an inclusive and solidarizing community or worsen discrimination and marginalization. Many underline how studying the actual encounters between citizens and practitioners can provide a privileged site to highlight the interconnections between the abovementioned factors. This is the focus of our research that explored access in a specific Italian region using a case study strategy. After a pilot study, the main points of access to social services were identified, and three units were selected as best examples of different approaches. The three units were explored using mainly qualitative methods inspired by ethnography. We were able to gain in depth understanding of three cultural approaches to access, defined as the “ethical duty,” the “good organization,” and the “professional approach” and reach an in‐depth understanding of their impact on access. There is a vast literature on the power of street‐level bureaucrats, seen as similar to gatekeepers. However, our research suggests that specific organizational cultures also play an important part: different organizational cultures may impact the implementation of local social policy, the organizational procedures, and social workers' practices.

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“…It is very important to me to give the clients contact information. (Social Worker) This approach looks very close to the one Musil described as "motherly approach" (Musil et al, 2004).…”

Section: The "Ethical Duty"-based Modelmentioning

confidence: 71%

mentioning

confidence: 99%

Access to social services as a rite of integration: Power, rights, and identity

2018

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“…An Israeli study, for example, has found the need to improve organisational procedures relating to supervision and caseload size, and has demonstrated that lack of autonomy increases social workers' stress levels because it is experienced as undermining their ability to use their values, knowledge and skills in practice (Redmond et al 2008). Variously, research studies in Australia (Lonne et al 2004), the Czech Republic (Musil et al 2004), and Greece (Papadaki & Papadaki 2008) have expressed concerns about the pressure to comply with agency expectations, the erosion of ethical practice, the absence of challenge to organisational procedures and resistance to the requirements of the legal rules.…”

Section: Concluding Discussionmentioning

confidence: 97%

“…Demonstrating institutional success against imposed targets becomes the dominant culture, whilst other values are marginalised. The significance of organisational patterns of conduct, the dominance of compliance with employer expectations rather than professional norms when social workers respond to people's needs, management minimising the seriousness of people's expressed ethical concerns, and fear of the consequences of whistleblowing also feature in European, Israeli and Australian studies of social welfare (Lonne et al 2004;Musil et al 2004;Papadaki & Papadaki 2008;Mansbach & Bachner 2009;Månsson & Hedin forthcoming). The pressures to remain silent are strong and apparently universal.…”

Section: Sounds Of Silencementioning

confidence: 93%

The Secret Curriculum

Preston‐Shoot¹

2012

Ethics and Social Welfare

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In medical education, where law and ethics are often taught simultaneously, a hidden or silent curriculum emerges strongly from research-based and descriptive reviews of practice experienced by students and qualified practitioners. In social work education, where law and ethics are more commonly taught separately, specific reference to such a curriculum does not emerge from the literature. However, evidence from reviews of social work practice points to instances of ethical and legal erosion in the context of a profession which asserts its location as a moral activity and its commitment to human rights and social justice. The purpose of this article is not to systematically compare what students may be learning in and about medicine and social work. Rather, prompted by concerns expressed in medical education research, it reviews the social work evidence and why it achieves a lower profile than parallel experiences in medicine. It explores the problems encountered in practice by students and qualified social workers when drawing on their legal and ethical knowledge. It reviews the impacts of legal and values education on social work programmes. It concludes by questioning whether the initiatives to improve social work, in England specifically, by the Social Work Task Force and Social Work Reform Board are appropriately configured to address the tensions that divide recommended from actual practice.

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“…From a US context, Madden (2007) argues that managers must know legal standards in order to structure the use of discretion and analyse practice decisions. Research from Australia (Lonne et al, 2004), the US (Strom-Gottfried, 2000), and Europe (Musil et al, 2004;Papadaki & Papadaki, 2008) reports unsettling evidence about the impact of organisational procedures on workers and the erosion of ethical practice.…”

Section: Discussionmentioning

confidence: 97%

On the evidence for viruses in social work systems: law, ethics and practice

Preston‐Shoot¹

2010

European Journal of Social Work

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The purpose of this paper is to explore an apparent disjunction between espoused professional ethics and ethics in practice, and between law in statute and law in action. Social work in England is used as the main case study, however, research from other jurisdictions is drawn upon to demonstrate wider concern about departures from moral and legal rules. The evidence of the disjunction is presented, drawing principally from judicial review cases, investigations by the Commissioner for Local Administration (Ombudsman), inquiry evidence and government reports. The article critiques the current regulatory apparatus in England and the mechanisms by which staff and service users can hold public organisations, particularly councils with social services responsibilities, accountable. The interface between law and ethics is reviewed. The paper concludes with observations about strengthening legal and ethical literacy in practice.

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Do social workers avoid the dilemmas of work with clients?

Cited by 22 publications

References 5 publications

Access to social services as a rite of integration: Power, rights, and identity

Access to social services as a rite of integration: Power, rights, and identity

The Secret Curriculum

On the evidence for viruses in social work systems: law, ethics and practice

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