Does E-Servicescape and Perceived Value Matter for Generation Z in Online Apps?

Larasati, Anisa; Sudrajat, Darjat; Patriazka, Aditya; Caesar, Leo Andri Yulius; Sudjatmoko, Agung

doi:10.1007/978-981-16-9272-7_19

Cited by 1 publication

(1 citation statement)

References 20 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The world is moving toward digital world in an instant, regardless of their readiness. There is many previous research that studied how things turns into digital, such as in society (Hilbert 2022), arts (Yu 2022), health (Purnat 2022), servicescapes (Larasati et al 2022), digital competence (Montaudon-Tomas et al 2022Saltos-Rivas 2022), digital literacy (Siregar 2022;Li and Yu 2022), digital educational games (Kaimara et al 2022), digital employee experience (Sudrajat et al 2021), digital business (Bharadwaj et al 2013), and digital supply chain (Garcia-Reyes 2020). Not all countries, however, are ready with the digital world.…”

Section: Introductionmentioning

confidence: 99%

How Does Customer Satisfaction Matter in Telecommunication Industry?

Proceedings of the International Conference on Industrial Engineering and Operations Management

View full text Add to dashboard Cite

As the demand of internet service provider is increasing because of the pandemic, individuals are getting more interested in the quality of internet service provider. It is important for the company to put more attention to its quality and value. Thus, this research aims to examine the effect of service quality, perceived value to customer loyalty. The results proves that service quality and perceived value are important in shaping customer loyalty. In addition, this research proved that customer satisfaction is the underlying mechanism. This research also shed a light on which part of service quality and perceived value that is needed to be focused on. Lastly, implications for internet service providers are discussed.

show abstract

Section: Introductionmentioning

confidence: 99%

How Does Customer Satisfaction Matter in Telecommunication Industry?

Proceedings of the International Conference on Industrial Engineering and Operations Management

View full text Add to dashboard Cite

show abstract

Does E-Servicescape and Perceived Value Matter for Generation Z in Online Apps?

Cited by 1 publication

References 20 publications

How Does Customer Satisfaction Matter in Telecommunication Industry?

How Does Customer Satisfaction Matter in Telecommunication Industry?

Contact Info

Product

Resources

About