2020
DOI: 10.1108/jcom-11-2019-0146
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Does good internal communication enhance life satisfaction?

Abstract: PurposeThe study explored the relationship between the two concepts—internal communication satisfaction (ICS) and life satisfaction. Additionally, the study analyzed the link between eight internal communication dimensions (satisfaction with feedback, satisfaction with communication with immediate superior, satisfaction with horizontal communication, satisfaction with informal communication, satisfaction with information about the organization, satisfaction with communication climate, satisfaction with the qua… Show more

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Cited by 32 publications
(21 citation statements)
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“…, 2021a). However, the study of the happiness-internal communication construct in the context of organisations has received little attention from the scientific world (Sinčić Ćorić et al. , 2020).…”
Section: Literature Reviewmentioning
confidence: 99%
“…, 2021a). However, the study of the happiness-internal communication construct in the context of organisations has received little attention from the scientific world (Sinčić Ćorić et al. , 2020).…”
Section: Literature Reviewmentioning
confidence: 99%
“…One of the most prominent instruments for the measurement of communication satisfaction, the CSQ, was developed by Downs and Hazen in 1977. However, not only was it developed many decades ago, but the content validity of the CSQ has not been extensively investigated, which is a significant drawback (Gray and Laidlaw, 2004;Greenbaum et al, 1988;Schriesheim et al, 1993). Moreover, most of the available instruments for assessing communication satisfaction and organizational communication have been constructed in America (Yamaguchi, 2017), and the empirical evidence to support their reliability and validity has been primarily derived from studies among English-speaking employees, which resulted in the need for instruments appropriate for use in international and multicultural settings.…”
Section: Internal Communication Satisfactionmentioning
confidence: 99%
“…These are usually change management, building of competency for the digital age, development of new business models, derived consequences of the business models and qualification of employees. The acceptance of change is the subject of many scientific studies, such as change management, and it emphasizes timely communication and participation of employees (Sinčić Ćorić et al, 2020). Building competency for the digital age means the ability to acquire big data in structured or unstructured form, store it safely, process it and intelligently use it.…”
Section: Practical Implicationsmentioning
confidence: 99%