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Purpose The purpose of this paper is to demonstrate how total quality management (TQM) buffers the adverse effect of market dynamism (MKD) on banking industry innovation performance (INP) using resource-based theory. Design/methodology/approach This paper creates and explores a conceptual framework by evaluating the perspectives of 260 chief executive officers from the different branches of 21 ISO 27001 and PCI-DSS-accredited banks over two time periods. The product indicator approach was used in the moderation analysis, with a path being significant at 5% (t > 1.96). The study used support for innovation, innovative leadership, strategic agility and slack resources as control variables for INP. The analysis was done using SmartPLS version 4.1.0.6. Findings As hypothesised, MKD had a significant and negative influence on the INP (ß = −0.326, t = 5.341). TQM neutralised MKD’s negative impacts on INP in a positive and significant manner (ß = 0.127, t = 2.680). Research limitations/implications This study paves the way for upcoming research to explore how TQM may improve INP in the presence of other adverse environmental dynamics like technological dynamism, competitive intensity and government regulation in the banking industry. External trends may have a different impact on other industries, necessitating additional research in these areas. Practical implications Bank managers can manipulate the TQM strategy to shape INP, thereby revealing TQM’s strategic value. Top management teams may consider prioritising and allocating more resources to TQM initiatives. Banks that successfully use the TQM methodology are able to turn a dynamic and uncertain environment into opportunities for growth and differentiation. Originality/value To the best of the author’s knowledge, this is the first study to display how TQM buffers the detrimental impact of MKD on INP. It offers a first attempt at challenging previous studies that had somewhat assumed that MKD encourages banks to be innovative, proving them otherwise, changing the narrative of the literature and stimulating further debate.
Purpose The purpose of this paper is to demonstrate how total quality management (TQM) buffers the adverse effect of market dynamism (MKD) on banking industry innovation performance (INP) using resource-based theory. Design/methodology/approach This paper creates and explores a conceptual framework by evaluating the perspectives of 260 chief executive officers from the different branches of 21 ISO 27001 and PCI-DSS-accredited banks over two time periods. The product indicator approach was used in the moderation analysis, with a path being significant at 5% (t > 1.96). The study used support for innovation, innovative leadership, strategic agility and slack resources as control variables for INP. The analysis was done using SmartPLS version 4.1.0.6. Findings As hypothesised, MKD had a significant and negative influence on the INP (ß = −0.326, t = 5.341). TQM neutralised MKD’s negative impacts on INP in a positive and significant manner (ß = 0.127, t = 2.680). Research limitations/implications This study paves the way for upcoming research to explore how TQM may improve INP in the presence of other adverse environmental dynamics like technological dynamism, competitive intensity and government regulation in the banking industry. External trends may have a different impact on other industries, necessitating additional research in these areas. Practical implications Bank managers can manipulate the TQM strategy to shape INP, thereby revealing TQM’s strategic value. Top management teams may consider prioritising and allocating more resources to TQM initiatives. Banks that successfully use the TQM methodology are able to turn a dynamic and uncertain environment into opportunities for growth and differentiation. Originality/value To the best of the author’s knowledge, this is the first study to display how TQM buffers the detrimental impact of MKD on INP. It offers a first attempt at challenging previous studies that had somewhat assumed that MKD encourages banks to be innovative, proving them otherwise, changing the narrative of the literature and stimulating further debate.
Purpose The purpose of this study is to test the hypotheses proposed by Konadu et al. (2023) for the first time and provide empirical insight on the subject. Corruption concerns affect all economies, but those attempting to avoid foreign grants are especially vulnerable. Stakeholders in these economies have pushed for more honest public sector (PS) workers and better oversight of public funds in an effort to build a more trustworthy and efficient government to improve PS performance. Just as the mechanisms through which employee integrity (EI) influences work performance (WP) have not been proven empirically, neither has the effect of EI on WP in African economies. Also, how purposeful leadership (PL) interacts with EI to boost WP is yet to be empirically examined in the integrity literature. Design/methodology/approach This paper surveyed and analysed the responses of 875 workers across the three most corrupt large PS organisations in Ghana using Smart PLS 4. Perceived organisational support and contract fulfilment functioned as control factors influencing job satisfaction (JS, a mediator). Psychological need satisfaction and perceived procedural justice serve as control factors for organisational identification (OI, an additional mediator). Education, tenure, job position, sex and age were used as control variables in WP. Product indicator and variance accounted for (VAF) methods were used to estimate the impacts of moderation and mediation, respectively. A 5% level of significance was determined. Findings As hypothesised, this study found that EI and WP had a significantly positive connection (ß = 0.119, p = 0.026), and both JS (VAF = 25.16%) and OI (VAF = 39.59%) partially mediated this connection. Moreover, PL positively moderated the EI–JS (ß = 0.155, p = 0.000) and EI–OI (ß = 0.095, p = 0.000) connections. Research limitations/implications This paper affords empirical insight on the EI–WP relationship, how this relationship is mediated and how the EI–JS and EI–OI relationships are amplified. In this context, it sheds light on new ways in which EI and WP in the PS are improved. In addition, this paper provides a roadmap for forthcoming academics to test the hypotheses in diverse PS contexts globally to triangulate the results. Practical implications Leadership in PS organisations must maintain a “values-grounded approach” to all parts of human resource (HR) practices, including hiring, performance reviews, leadership enhancement programmes, training and promotions, if they are to attract, develop and retain employees who stand for the sector’s ethics and beliefs. Social implications This research gives African nations proof that enhancing EI in the PS is important, and it lays out the many ways in which EI transforms into WP. It also draws attention to the challenges that purposeful leaders may help alleviate and the opportunities that they may present. Originality/value To the best of the authors’ knowledge, the hypotheses put forward in the conceptual research by Konadu et al. (2023) are tested empirically for the first time in this study. It also adds to the empirical literature that already exists on EI, JS, OI, WP and PL in the PS. This contributes to the disciplines of integrity, performance and leadership by enhancing theoretical frameworks and expanding upon existing knowledge.
PurposePerformance problems in the public sector (PS) necessitate adaptation due to the sector’s uniqueness. Purposeful leadership (PL) may resolve PS adaptive performance (AP) problems. However, there is a paucity of research on the influence of PL on AP. Using data from three large PS organisations in Ghana, this research explores the relationship between PL and AP through job satisfaction (JS) and organisational identification (OI). It also explores the moderating effect of organisational integrity (IN) on the PL–JS and PL–OI relationships.Design/methodology/approachThis paper created and tested a research model using the responses of 875 public servants in Smart PLS 4. Contract fulfilment and perceived organisational support functioned as control factors influencing JS (an intervener). Perceived procedural justice and psychological need satisfaction serve as control factors for OI (another intervener). Age, sex, tenure, education and job position were used as control variables in AP. To assess the role of moderation, we utilised the product indicator approach, and to estimate the role of mediation, we used variance accounted for (VAF). A significance level of 5% was established.FindingsAs anticipated, this study found that PL and AP had a significantly positive connection (t = 2.229, p = 0.000, β = 0.138). Both JS (VAF = 27.37%) and OI (VAF = 39.21%) partially mediated this connection. IN positively moderated the PL–JS (t = 4.249, p = 0.000, β = 0.165) and PL–OI (t = 3.704, p = 0.002, β = 0.099) connections.Research limitations/implicationsThis paper provides a theoretical and empirical understanding of the PL–AP relationship, how this relationship is facilitated and how the PL–JS and PL–OI relationships are strengthened. It provides a roadmap for upcoming scholars to test the hypotheses in diverse PS contexts globally to broaden the field of leadership. It will be insightful to show how JS and OI jointly mediate this relationship and the potential mediating role of job embeddedness in further studies.Practical implicationsHuman resource (HR) practices in PS organisations, such as selecting, leadership enhancement initiatives, promotions, training and performance evaluations, must be guided by a “values-driven strategy” if leadership is to find, cultivate and keep employees capable of devising innovative strategies to manage unforeseen circumstances at work. The leaders are required to demonstrate the values of their organisations in order to set up a role model.Social implicationsThis study highlights the obstacles that purposeful leaders have the potential to mitigate, as well as the prospects that they might offer. It shows the essence for PS organisations to uphold and maintain high integrity standards as their hallmark.Originality/valueThis paper is the first to create and test a research model that shows the relationship between PL and AP. It also shows the different mechanisms (JS and OI) that make this effect possible, as well as the good work environment (i.e. IN) that allows the PL–JS and PL–OI relationships to grow.
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