2023
DOI: 10.1108/bpmj-08-2023-0603
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Does knowledge collecting and donating enhance a bank's salesperson performance?

Halimin Herjanto,
Muslim Amin,
Cut Erika Fatimah

Abstract: PurposeThis study investigates the role of knowledge collecting and donating in enhancing relationship proneness and intimacy and improving a bank's salesperson satisfaction and performance.Design/methodology/approachUsing the snowball technique, 315 online questionnaires were collected from commercial banks. A total of 300 useable questionnaires were included for further analysis.FindingsThe findings demonstrated that knowledge collecting affects relationship proneness and salesperson performance, while knowl… Show more

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Cited by 3 publications
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