Does mobile phone ownership matter? Insights on engagement in mHealth and e-government interventions from Southern Africa

Maliwichi, Priscilla; Mthoko, Hafeni; Chigona, Wallace; Mburu, Christine Wanjiru; Densmore, Melissa

doi:10.1080/14635240.2021.1995775

Cited by 5 publications

(3 citation statements)

References 43 publications

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“…It is not simple to create government-related websites that immediately win over the public. To encourage people and companies to engage in government services rather than simply broadcasting information about their operations using ICT resources, government entities began developing strategies to promote engagement in websites, applications, and mobile devices [2].…”

Section: Introductionmentioning

confidence: 99%

Examining the Influence of Website Quality on Citizen’s E-Loyalty in Domestic Tourism in Jordan: The Role of E-Trust and E-Satisfaction

Qatawneh,

Alkhasawneh,

Althonayan

et al. 2023

Human Behavior and Emerging Technologies

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The fast development of the Internet has raised the number of government-related websites and the variety of e-services available. Despite tourism’s critical significance in supporting the national economy, relatively few researches have been conducted on the influence of tourism website quality dimensions on electronic loyalty among citizens (e-loyalty), particularly in the Jordanian domestic tourism context. The objective of this research is to identify the factors that impact the e-loyalty of citizens toward the e-government services offered by the Ministry of Tourism and Antiquities in Jordan, considering the mediating influence of citizens’ e-satisfaction and e-trust, primarily following Oliver’s (1999) e-loyalty model. The survey questionnaire was adopted as a main strategy to collect and analyze primary data and to investigate the relationships between variables. Statistical processing was applied using IBM SPSS version 22 package and Amos version 25 for path analysis as the main statistical software package. The results indicated that citizens’ e-loyalty toward the governmental tourism-related website in Jordan is moderate, demonstrating that citizens are generally comfortable with the e-services provided. Furthermore, the results suggest that e-satisfaction and e-trust both play a mediating role in the connection between dimensions of website quality (specifically, information quality and personalization) and the e-loyalty of citizens. This study contributes to the theory by combining the relationships among website quality dimensions, citizen e-trust, e-satisfaction, and e-loyalty, particularly in the unique setting of Jordan’s domestic tourism sector. The results provide valuable insights for policymakers and tourism sector managers, aiding them in the implementation of information and communication technology (ICT) strategies that facilitate citizens’ transactions and encourage them to participate effectively in e-government activities, thereby boosting the kingdom’s economy and gross domestic product (GDP). The government also recommended enhancing awareness programs and employee training in order to enhance the e-services offered to citizens.

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Section: Introductionmentioning

confidence: 99%

Examining the Influence of Website Quality on Citizen’s E-Loyalty in Domestic Tourism in Jordan: The Role of E-Trust and E-Satisfaction

Qatawneh,

Alkhasawneh,

Althonayan

et al. 2023

Human Behavior and Emerging Technologies

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“…It can be argued, therefore, that infomediaries help to bridge the digital divide, and have the potential to enable people who may be excluded from the information society to be included. Infomediaries have been used to provide information in communities, as well as access to ICTs for communities to access and other digital services, such as in mHealth and e-government (Maliwichi, Mthoko, et al, 2021). Infomediaries may be either formal or informal (Lorini et al, 2014).…”

Section: Introductionmentioning

confidence: 99%

Towards a Framework on the Use of Infomediaries in Maternal mHealth in Rural Malawi

Maliwichi

Chigona

2022

IJIKM

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CC BY-NC 4.0) This article is licensed to you under a Creative Commons Attribution-NonCommercial 4.0 International License. When you copy and redistribute this paper in full or in part, you need to provide proper attribution to it to ensure that others can later locate this work (and to ensure that others do not accuse you of plagiarism). You may (and we encourage you to) adapt, remix, transform, and build upon the material for any non-commercial purposes. This license does not permit you to use this material for commercial purposes.

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“…Infomediaries could be setup as part of the interventions or could be people who volunteer to serve in that role independent of the intervention. Infomediaries have been used to provide information in communities, as well as access to ICTs for communities to access and use mHealth and e-government services (Maliwichi, et al, 2021b). Some mHealth interventions use infomediaries to give mobile phone access to clients who do not own a mobile phone (Larsen-cooper et al, 2015).…”

Section: Introductionmentioning

confidence: 99%

Factors affecting the use of Infomediaries in Mhealth Interventions: Case of Maternal Healthcare in Rural Malawi

Maliwichi¹,

Chigona²

EPiC Series in Education Science

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Maternal mHealth interventions in poor-resource settings are bedeviled by inequalities in mobile phone ownership. Some maternal mHealth providers facilitate the access of the mobile phones to those who do not own mobile phones using “infomediaries”. Infomediaries, in this case, are individuals who have custody of mobile phones, which other potential beneficiaries may use. However, use of infomediaries to offer access to the “have nots” may be influenced by a number of factors. The aim of the study was to explore how maternal healthcare clients use infomediaries in maternal mHealth interventions. The study focused on maternal healthcare clients who do not own mobile phones but use the mHealth intervention. The study used a case of a maternal mHealth intervention project in Malawi. We used a qualitative research method and interpretive paradigm. Data was collected using secondary data from the implementing agency, semi-structured interviews, and focus group discussions. Empirical data was collected from maternal healthcare clients who do not own mobile phones and infomediaries. Data was analyzed inductively using thematic analysis. We found that characteristics of the maternal healthcare client, characteristics of the mHealth infomediary, perceived value of mHealth intervention and socio-environmental factors affect maternal healthcare clients’ use of mHealth infomediaries. The study informs mHealth designers and implementers on how they can include all potential beneficiaries of an intervention. The study also proposed a framework for studying infomediaries in ICT4D. We recommend that implementers of interventions should leverage traditional systems instead of reinventing the wheel. Traditional systems may offer a good starting point for designing a system which would work for communities.

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Does mobile phone ownership matter? Insights on engagement in mHealth and e-government interventions from Southern Africa

Cited by 5 publications

References 43 publications

Examining the Influence of Website Quality on Citizen’s E-Loyalty in Domestic Tourism in Jordan: The Role of E-Trust and E-Satisfaction

Examining the Influence of Website Quality on Citizen’s E-Loyalty in Domestic Tourism in Jordan: The Role of E-Trust and E-Satisfaction

Towards a Framework on the Use of Infomediaries in Maternal mHealth in Rural Malawi

Factors affecting the use of Infomediaries in Mhealth Interventions: Case of Maternal Healthcare in Rural Malawi

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