2024
DOI: 10.1108/ijqrm-03-2024-0084
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Does total quality management mediate the relationship between Industry 4.0 and business sustainability in private hospitals?

Ahmed Adnan Zaid,
Mohammed Othman,
Ihab Sameer Qubbaj
et al.

Abstract: PurposeThe paper aims to study the influence of Industry 4.0 technologies on the business sustainability of private hospitals by focusing on the mediating role of total quality management practices in private hospitals in the West Bank.Design/methodology/approachData from the top and middle managers of private hospitals in the West Bank regions of Palestine were collected through a questionnaire assessed for validity and reliability. Furthermore, we used the structural equation modelling technique of partial l… Show more

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