Does total quality management still shine? Re-examining the total quality management effect on financial performance

Chaudary, Samra; Zafar, Sohail; Salman, Mehrukh

doi:10.1080/14783363.2014.895521

Cited by 24 publications

(16 citation statements)

References 36 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Four different groups of ratios are commonly used to measure a company's financial performance, (Chaudary, Zafar, & Salman, 2015;Lawless et al, 2015) namely the profitability ratios, the solvency ratios, the efficiency ratios and the liquidity ratios. The four different groups and the selected financial ratios used in this survey are shown in Figure 1.…”

Section: Methodsmentioning

confidence: 99%

The quality journey for Greek SMEs and their financial performance

Sainis

Haritos

Kriemadis

et al. 2017

Production & Manufacturing Research

View full text Add to dashboard Cite

This paper measures and examines the eagerness of Greek ISO certified SMEs to continue their journey towards quality, whilst facing economic crisis conditions. The level of quality implemented in the Greek ISO certified SMEs was determined by the main quality elements used to characterize TQM namely the quality culture, the quality tools and techniques, the quality processes and the performance appraisal. A set of ten structural interviews were conducted. From the scoring and frequency analysis conducted, it was found that the SMEs in Greece continued their journey towards quality and among those the small sized were those that showed the best performance, followed by the medium and the micro SMEs. Subsequently, the financial performance of those SMEs was tested using as criteria their profitability, efficiency, liquidity and solvency level. The conclusions derived, support the role of the quality level implemented in an SME as a means of sustaining its financial performance at a level capable of reducing the probability of bankruptcy, during severe financial crisis conditions.

show abstract

Section: Methodsmentioning

confidence: 99%

The quality journey for Greek SMEs and their financial performance

Sainis

Haritos

Kriemadis

et al. 2017

Production & Manufacturing Research

View full text Add to dashboard Cite

show abstract

“…A significant amount of literature on performance management reports financial performance as a proxy for overall firm performance [56,57]. Mostly, organizations face challenges in managing their financial resources effectively due to poor organizational performance on associated fronts [58,59].…”

Section: See and Financial Performancementioning

confidence: 99%

Sustainable Enterprise Excellence: Attribute-Based Assessment Protocol

et al. 2018

View full text Add to dashboard Cite

This paper is intended to design and provide a reliable and valid measurement instrument to aid organizations that wish to self-assess their performance and positioning relative to sustainable enterprise excellence. Recent research trends in performance excellence, quality management, and organizational sustainability have been directed towards integrated management systems (IMS). Sustainable Enterprise Excellence (SEE) is among these integrated management systems. SEE is undergoing ongoing development and its measurement scale is rudimentary, hence it lacks the more sophisticated sorts of measurement scales often used for organizational self-assessment purposes. A scientific approach is used herein to devise a more comprehensive SEE-oriented organizational assessment against six proposed performance results-oriented domains or constructs: governance and strategy, process implementation, sustainability performance, financial performance, innovation performance, and human capital performance. Each organizational performance construct is to be measured by ten attributes-based items. Maturity scale ratings that range from 0 to 10 reflect organizational performance relative to the associated item and the sum of item ratings across a construct reflects performance within the specific domain, the summation of the six construct scores then yields a measure of the overall organizational performance with respect to SEE. The assessment areas against which organization performance compares poorly suggest opportunities for improvement of associated business processes, the achievement of which will contribute to a sustainable future.

show abstract

“…To elaborate on the rationale behind the moderator effect, TQM is perceived as one main component of lean management revealing potential implications for organizational practices [31]. In this study, TQM is measured by the International Organization of Standardization ISO 9000 certification [32]. ISO 9000 quality standards were fated to be perceived as a leading benchmark, issued in more than 160 countries.…”

Section: Introductionmentioning

confidence: 99%

Role Reversal! Financial Performance as an Antecedent of ESG: The Moderating Effect of Total Quality Management

2021

View full text Add to dashboard Cite

Shifting from short-term profit maximizing strategies to more sustainable long-term ones, the corporate world has been exerting extra effort to adopt environmental, social, and governance (ESG) performances. However, the loop question remains unsolved: is ESG financially-driven or is financial performance (FIN) ESG-driven? Building on the slack resources theory and bridging three management literatures, this analysis relies on a six-year panel dataset of multinational organizations from different industries. A distributed lag regression model is proposed to empirically investigate the impact of FIN performance on ESG and to test the moderator effect of total quality management (TQM). The findings reveal a stimulus effect between free cash flow (FCF) and ESG scores. While the interaction between TQM and FCF has a negative effect on ESG, the interaction between TQM and Tobin’s Q reveals a positive relationship with ESG. This study sheds further insights for both research and practice towards the operationalization of sustainability management.

show abstract

Does total quality management still shine? Re-examining the total quality management effect on financial performance

Cited by 24 publications

References 36 publications

The quality journey for Greek SMEs and their financial performance

The quality journey for Greek SMEs and their financial performance

Sustainable Enterprise Excellence: Attribute-Based Assessment Protocol

Role Reversal! Financial Performance as an Antecedent of ESG: The Moderating Effect of Total Quality Management

Contact Info

Product

Resources

About