2014
DOI: 10.1093/qje/qju032
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Does Working from Home Work? Evidence from a Chinese Experiment *

Abstract: About 10% of US employees now regularly work from home (WFH), but there are concerns this can lead to "shirking from home." We report the results of a WFH experiment at CTrip, a 16,000-employee, NASDAQ-listed Chinese travel agency. Call center employees who volunteered to WFH were randomly assigned to work from home or in the office for 9 months. Home working led to a 13% performance increase, of which about 9% was from working more minutes per shift (fewer breaks and sick-days) and 4% from more calls per minu… Show more

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Cited by 1,290 publications
(1,169 citation statements)
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References 38 publications
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“…In Table 6 we turn to where and with whom you are working. Evidence from a recent field experiment in which opportunities to work at home were randomly assigned to workers indicated not only that workers randomly assigned to work at home were more productive than those assigned to remain on company premises, but that they were also more satisfied with their work, had higher psychological attitude scores and were less likely to quit the firm (Bloom et al, 2013). Kahneman et al (2004) show working at home is associated with greater enjoyment, and that this is not related to feelings of time pressure during working episodes.…”
Section: Resultsmentioning
confidence: 99%
“…In Table 6 we turn to where and with whom you are working. Evidence from a recent field experiment in which opportunities to work at home were randomly assigned to workers indicated not only that workers randomly assigned to work at home were more productive than those assigned to remain on company premises, but that they were also more satisfied with their work, had higher psychological attitude scores and were less likely to quit the firm (Bloom et al, 2013). Kahneman et al (2004) show working at home is associated with greater enjoyment, and that this is not related to feelings of time pressure during working episodes.…”
Section: Resultsmentioning
confidence: 99%
“…Benefits accrue from reducing the stress [42] of the daily home-work commute, [30,50,51] having greater schedule flexibility and a better work-life balance, [20,28,34,52,53] better life control, and enhanced job satisfaction. [17,[54][55][56][57][58] The effects on health outcomes such as sickness and impairment seem to occur less often with the choice of telework.…”
Section: Health Benefitsmentioning
confidence: 99%
“…Notable papers include Kurland and Egan (1999), Thatcher and Zhu (2006) and Bloom et al (2014). Notes.…”
Section: Limitations and Future Research Directionsmentioning
confidence: 99%