bmij
 2017
DOI: 10.15295/bmij.v5i1.101
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Doğal Gaz Dağitim Sektörü Müşteri̇ Memnuni̇yeti̇ Di̇nami̇kleri̇ni̇n Beli̇rlenmesi̇

Naciye Güliz Uğur
1
,
Merve Türkmen Barutçu
2
,
Emre Uğur
3

Abstract: ÖZ Bu çalışmanın amacı, doğal gaz dağıtım işletmesi müşterilerinin sunulan hizmetlere ilişkin memnuniyet düzeylerini etkileyen faktörleri belirlemektir. Müşterilerin doğal gaz dağıtım işletmesinin

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