Don't underestimate the problems of user centredness in software development projectsthere are many!

Heinbokel, Torsten; Sonnentag, Sabine; Stolte, Wolfgang; Brodbeck, Felix C.

doi:10.1080/014492996120157

Cited by 55 publications

(36 citation statements)

References 21 publications

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“…There are situations where the selected approach has been found to be counterproductive or has been characterised as demanding (McKeen & Guimaraes, 1997). For example, Wilson, Bekker, Johnson, and Johnson (1996) and Heinbokel, Sonnentag, Frese, Stolte, and Brodbeck (1996) reported that user participation may have negative effects on project performance. Problems can arise when systems developers have to resolve conflicts between user groups or when users demand late changes.…”

Section: Benefits and Drawbacks Of User Participationmentioning

confidence: 99%

Public e-service development: Understanding citizens' conditions for participation

Holgersson

Karlsson

2014

Government Information Quarterly

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a b s t r a c t a r t i c l e i n f o Available online xxxx Keywords:Public e-services E-government Public e-service development User participation For decades, user participation has brought value to various systems development projects. Today, there are expectations that public e-service development will experience the same benefits. However, existing research has shown that introducing user participation into public e-service development can be challenging. In this study, we interviewed citizens in order to explore their willingness and ability to participate in public e-service development according to three user participation schools: User-Centred Design, Participatory Design and User Innovation. Our findings show that citizens in general are willing to participate, but their ability to do so is limited. Based on our findings, we developed nine propositions to explain citizens' willingness and ability to participate in public e-service development. The propositions contribute to practice by acting as a tentative guide for systems developers when they use user participation schools as inspiration in public e-service projects. They also act as a starting point for future research into conditions for user participation in public e-service development.

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Section: Benefits and Drawbacks Of User Participationmentioning

confidence: 99%

Public e-service development: Understanding citizens' conditions for participation

Holgersson

Karlsson

2014

Government Information Quarterly

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“…Approaches such as contextual design (Beyer and Holtzblatt, 1998), participatory design (Muller and Kuhn, 1993) and scenario based design (Rosson and Carroll, 2002) have been developed to incorporate user perspectives within the design of new systems. However, such approaches demand a complete commitment to user-centred design: a commitment which not all development teams are willing or able to make (Heinbokel et al, 1996). The work reported here recognises this and instead addressed the question: can we tailor usability evaluation techniques to be incorporated effectively and useably within system-oriented design practice?…”

Section: Introductionmentioning

confidence: 99%

Claims Analysis "In the Wild:" A Case Study on Digital Library Development

Blandford¹,

Keith²,

Fields³

2006

International Journal of Human-Computer Interaction

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One of the long-standing challenges in HCI has been the integration of usability evaluation methods within design practice. In the work reported here, we investigated the question of how to include user concerns within an unstructured, system-focused development process.The project investigated the use of Claims Analysis as a method for assessing the effects of design decisions on users' experience. Claims Analysis was found to be more difficult than expected to learn, to communicate to systems developers and to apply effectively in practice.The work has highlighted a tension between user-centred and function-oriented design approaches, and differences in values and perspectives between the human factors specialists and traditional developers involved in the study.

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“…There is also no consensus on the results or effect of user participation in ISD projects. Researchers find different results (Brodbeck, 2001;He & King, 2008;Heinbokel, Sonnentag, Frese, Stolte, & Brodbeck, 1996;Ives & Olson, 1984;McKeen, Guimaraes, & Wetherbe, 1994), and, although most are positive, there is still a lack of consistent empirical data to support these claims (Gallivan & Keil, 2003). Hence, effect of user participation on project success is underresearched and there is an incomplete understanding of the kind of user participation and the impact of such user participation on the success of an ISD project.…”

Section: Introductionmentioning

confidence: 99%

Involving End Users to Mitigate Risk in IS Development Projects

Amrit

Hillegersberg

Diest³

2013

Journal of Organizational and End User Computing

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In this paper we aim to gain insight into the relationship between user participation modes and project risk factors, and then we construct a model that can be used to determine how user participation can be successfully applied in ISD projects with a given set of risk factors. We perform an in-depth literature review, which aims to clarify the concept of user participation as part of risk management. We then report on the results of a case study in Cap Gemini where we conduct an exploratory research of the application of user participation in practice. For this exploratory research, a quantitative and qualitative research method was designed in the form of a survey and interviews. Through the results from our case study, we gain insight into the relationship between user participation and IS project risk and also determine how user participation can be used to mitigate such risk.

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Don't underestimate the problems of user centredness in software development projectsthere are many!

Cited by 55 publications

References 21 publications

Public e-service development: Understanding citizens' conditions for participation

Public e-service development: Understanding citizens' conditions for participation

Claims Analysis "In the Wild:" A Case Study on Digital Library Development

Involving End Users to Mitigate Risk in IS Development Projects

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