Drivers and barriers of consumer purchase intention of remanufactured mobile phones: a study on Indonesian consumers

Remanufactured products: A systematic review from the consumer perspective

“…Two studies used attitude as a mediator, and one used attitude as a moderator. For instance, some studies used attitude as a mediator while testing the relationship between product knowledge and intention [ 84 ], perceived risk and intention [ 84 , 91 ], and perceived benefit and intention [ 84 , 91 ]. Furthermore, attitude is used as a moderator while testing the relationship between environmental benefits, new product prices, government incentives, and switching to RPs [ 35 ].…”

“…Therefore, Wang et al [ 91 ] state that performance, time, physical, financial, social, and resource risks are related to the perceived risks of a remanufactured product. Wahjudi et al [ 85 ] note that there are financial (obsolescence concern, regulatory concern), quality (quality assurance, perceived quality, lack of OEM support), and social risks (prestige concern, subjective norm, public opinion, and trend concern). Chinen and Matsumoto [ 15 ] considered only physical, financial, performance, and time risks.…”

“…Perceived risk negatively affects the attitude toward RPs [ 39 , 73 , 84 , 87 , 91 , 97 ] and intention to purchase RPs [ 15 , 18 , 50 , 51 , 74 , 87 , 89 , 95 , 97 ].…”

“…Furthermore, perceived knowledge of RPs differs among developing countries [ 51 ] and advanced countries [ 49 ]. Product knowledge positively affects attitude [ 73 , 84 , 91 ], purchase intention [ 50 , 51 , 54 , 73 , 84 , 87 ], and perceived benefit [ 15 ]. Moreover, product knowledge negatively affects perceived risk [ 91 ] and directly influences demand risk [ 41 ].…”

“…Consumer familiarity refers to knowledge and past experiences regarding RPs. Wahjudi et al [ 85 ] indicate that this construct is vital in shaping purchase intention. Consumer familiarity positively affects attitude and negatively affects intention to purchase RPs [ 88 ].…”