Drivers of emerging market professional service firm success: the role of internal firm competencies and capabilities

Mathew, Nicholas; Javalgi, Rajshekhar G.; Dixit, Ashutosh; Gross, Andrew C.

doi:10.1108/mrr-01-2020-0026

Cited by 13 publications

(21 citation statements)

References 67 publications

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“…This research value is the more in-depth exploration of the generally confirmed relationship between human capital and innovativeness (Kucharska, 2021a;Mathew et al, 2021;Wang, 2021).…”

Section: Discussionmentioning

confidence: 95%

Social capital, human capital, tacit knowledge, and innovations, A Polish-US cross-country study

Kucharska

Erickson

2022

ECKM

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This study measures the relationship between human and social capital (internal and external) and tacit knowledge sharing's influence on innovativeness among knowledge workers employed in Polish (n=1050) and US (n=1118) organizations. The structural equation modeling method revealed that internal social capital matters more for organizational innovativeness in the US. In Poland, both external and internal were important. Specifically, in the US, external social capital supports internal innovativeness directly and external - indirectly. On the contrary, in Poland, social capital directly influences internal and external innovativeness. These differences are partially due to country differences regarding public and private financing. Also apparent is the need for strong social bonds between employees in innovative companies. Furthermore, this study confirms that internal innovativeness is vital for external innovativeness and reveals that social capital is a structural enabler for innovativeness, given its critical role in the distribution of tacit knowledge.

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“…This research value is the more in-depth exploration of the generally confirmed relationship between human capital and innovativeness (Kucharska, 2021a;Mathew et al, 2021;Wang, 2021).…”

Section: Discussionmentioning

confidence: 95%

Social capital, human capital, tacit knowledge, and innovations, A Polish-US cross-country study

Kucharska

Erickson

2022

ECKM

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“…However, critical scholars contend that this is a reflection of the imperialist mind-set adopted in global PSFs and that greater attention should be paid to peripheral offices (Boussebaa, 2015a; Boussebaa et al , 2012). Studies on PSFs from emerging markets are growing in number and show that these firms rely on different performance drivers (Mathew et al , 2020; Radulovich et al , 2018). If confirmed, the recent shift towards alternative research settings promises a more holistic understanding of international PSFs.…”

Section: Resultsmentioning

confidence: 99%

Managing international professional service firms: a review and future research agenda

O'Higgins

Aramburu

Andreeva

2021

BJM

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PurposeResearch on international professional service firms (PSFs) has grown in recent years, reflecting the increasing relevance of these firms in the global economy. However, to date, no attempt has been made to systematically examine and integrate this literature. This study reviews the body of knowledge on the international management of PSFs and proposes a future research agenda that aims to strengthen the research on international PSFs, by applying the conceptual lens of PSF characteristics.Design/methodology/approachA systematic review of 108 empirical articles on the management of international PSFs was carried out.FindingsThe authors analyse where, how and what research was carried out on the international management of PSFs, and find that currently the field offers few opportunities to integrate findings or explain differences across different types of international PSFs. In recommendations for future research, the authors show how the lens of PSF characteristics can help overcome these issues and unveil promising avenues for future research that will lead to a more fine-grained theorising and understanding of the international management of PSFs.Originality/valueThe study provides a comprehensive state of the art of research on the international management of PSFs and a future research agenda, which builds on PSF characteristics to explore and better understand the heterogeneity of international PSFs, in order to develop more robust explanations of their behaviour and open new research avenues.

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“…Professionals are typically highly educated and experienced in their field, possessing strong relationships with their individual customers. Thus, professional service firms are often highly reliant on individual professionals to assess customer needs and create value in the customer relationship (Greenwood et al, 2005;Jensen et al, 2010;Løwendahl et al, 2001;Mathew et al, 2020).…”

Section: Characteristics Of Professional Services Strengthening the E...mentioning

confidence: 99%

“…While the findings of the present study are well in line with previous research, it contributes unique and detailed explanations of how the embeddedness of individual expertise unfolds as a part of the service exchange within business relationships. This allows for a more detailed understanding of the relationship management practices that are essential to building longterm customer relationships, which requires focusing on strengthening the role of human capital and leveraging the innovativeness and service capabilities within the relationship (Mathew et al, 2020).…”

Section: Theoretical Implicationsmentioning

confidence: 99%

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Embeddedness of individual expertise in professional business service relationships

Nätti

Ulkuniemi

2022

Knowl Process Manag

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The study aims to create an understanding of the embeddedness of individual expertise in the customer relationships of professional business service firms. A theoretical pre-understanding based on discussions of professional service business relationships in general and the role of individual experts in customer relationships, in particular, is assessed through a case study of a professional business services provider and four customer organizations. The study suggests that the embeddedness of individual expertise within professional services in business relationships manifest itself in four ways: (1) expertise embedded in knowledge of the service context, (2) expertise that can be transferred between organizational contexts, (3) expertise embedded in personal relationships, and (4) expertise embedded in the personal interactions that enable knowledge-sharing. Each has implications for various activities performed by the parties and relationship management practices, which are also scrutinized in the present study. Also, the adoption of a new concept of personified service in business relationships is put forward. The study highlights that the reliance on personal expertise is not only a challenge for relationship management, as often suggested, but can also generate effectiveness in both customer and supplier relationship management.

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Drivers of emerging market professional service firm success: the role of internal firm competencies and capabilities

Cited by 13 publications

References 67 publications

Social capital, human capital, tacit knowledge, and innovations, A Polish-US cross-country study

Social capital, human capital, tacit knowledge, and innovations, A Polish-US cross-country study

Managing international professional service firms: a review and future research agenda

Embeddedness of individual expertise in professional business service relationships

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