Drivers of post-adoption of e-wallet among academics in Palestine: An extension of the expectation confirmation model

Abstract

E-wallet is one of the latest innovations in the field of payments. However, despite numerous studies on the adoption of e-finance systems, the post-adoption phase is largely neglected. In this paper, we use the extended Expectation Confirmation Model (ECM) to address this gap by focusing on the study of consumers’ continuous intentions regarding the use of an e-wallet service. We conducted an electronic questionnaire-based survey among 503 e-wallet users in Palestine. Using structural equation modeling to analyze the conceptual model of the study, our results confirm that satisfaction, trust, and perceived usefulness have a significant impact on consumers’ continuous intention regarding e-wallet. In addition, the study found that perceived security has an insignificant impact on consumer satisfaction. The study has several implications: E-wallet providers should improve their services in terms of performance, privacy, and security to ensure customer loyalty in this competitive industry.

Older Adults’ Continuance Intentions for Online Physical Exercise Classes

“…The ECM is widely used in a variety of areas, including e-learning [24], e-commerce [21,[25][26][27][28][29], m-commerce [30,31], s-commerce [32], shared transportation services [33][34][35], social media [36,37], e-banking services [38][39][40][41], wearable technology [42], and e-health systems [43][44][45][46]. Moreover, ECM has been proven beneficial in explaining topics related to fitness, namely fitness and health apps [46], and also in studies on older consumers, namely the adoption of e-banking [39] and social media [37].…”

Adoption of Fintech Services in Young Students: Empirical Approach from a Developing Country

“…In the field of fintech adoption research, several recent studies have contributed to the literature by addressing various aspects and generating new insights in the application of fintech services. For instance, Daragmeh et al (2022) conducted a study on the anticipated utilization of authentication models in the post-wallet period. Similarly, Yan et al (2021) examined the factors influencing the readiness to use mobile financial services, with a specific focus on the role of fintech during the COVID-19 pandemic.…”

“…Despite the extensive literature on adoption studies, there remains a need to investigate the factors influencing consumers' intention to use FinTech services, which are still considered a novel service in the financial industry (Daragmeh et al 2022), particularly in countries with emerging economies, such as Colombia. Promoting financial inclusion using technological innovations in these nations enhances their economic development and consequently improves people's quality of life (Apostu et al 2023).…”