Dual-focused transformational leadership and service innovation in hospitality organisations: A multilevel investigation

Can developmental culture enhance team service innovation? Quantitative and qualitative analyses in the hospitality industry

“…Finally, although team service innovation benefits team service quality (Yang et al , 2021), our qualitative research finding suggests that team service innovation is both time and energy consuming, leading to distraction or lack of concentration on routine service tasks. Therefore, hospitality leaders should consider balancing team members’ workloads between team innovation for services and routine service tasks for maximizing team working efficiency in hospitality organizations.…”

“…As hospitality organizations largely depend on teams to improve their operational efficiency (Kalargyrou and Costen, 2017), teams play a vital role in innovating services within these organizations. Team service innovation involves a three-phase process of the collaborative creation, promotion and implementation of service ideas by members to benefit team services (Yang et al , 2021). Distinguishing team service innovation from the general concept of service innovation and investigating its predictors can advance the service innovation research and provide hospitality practitioners with practical guidance to promote team service innovative endeavors, thereby contributing to the improvement of team service quality.…”

“…Therefore, in the hospitality section, the innovation of services largely relies on teams. Team service innovation involves the collaborative service idea generation, promotion and implementation by members to improve team service performance (Yang et al , 2021). Team service innovation helps hospitality teams to efficiently respond to customers’ service demands and further achieve team service excellence.…”

Transformational Leadership and Organizational Commitments to Performance of State Civilians in the Local Government of East Luwu District

“…Meanwhile, Certo & Certo (2006) define leadership style as "behavior shown by a leader when guiding organizational members in the right direction". Yang et al (2021) define leadership style as "a relatively stable pattern of behavior exhibited by leaders". (Super, 2020) Sudibjo & Prameswari (2021) define leadership style as "the nexus of all behaviors and actions that leaders use to influence the behavior of others".…”

Pengaruh Pelatihan Dan Pengembangan Sumber Daya Manusia, Budaya Organisasi Dan Tipe Kepemimpinan Terhadap Kompetensi SDM Pada Perusahaan Jasa Konstruksi Di Sumatera Utara

“…Adapun metode penelitian yang digunakan adalah metode penelitian yang bersifat deskriptif kuantitatif, menurut (Suárez et al, 2017) metode penelitian kuantitatif merupakan metode penelitian yang menjelaskan secara terperici permasalahan yang akan dibuat, lalu dibuat sebuah hipotesa dan dinyatakan melalui kesimpulan dari hasil pengolahan data yang dilakukan peneliti. Adapun populasi dari penelitian ini adalah Sumber Daya Manusia yang sudah bekerja di beberapa perusahaan yang ada di seluruh Sumatera Utara yang berjumlah 131.064.305 orang/jiwa, metode penarikan sampel pada penelitian ini menggunakan metode accidental sampling, menurut (Yang et al, 2021) metode accidental sampling adalah teknik pengambilan sampel, sampel diambil secara dadakan melalui objek yang ada di tempat penelitian. Dalam hal ini penga,bilan sampel dengan mengguanak rumus slovin.…”