“…Case study Residential long-term-care -Lack of collaboration between personal support workers (PSWs) and social workers or other members of the team -PSWs may require more education and training to gain cultural competency which has potential to improve quality of care (Johnson & Noel, 2007) and providing emotional support to patients (Berta et al, 2013;Giosa, Holyoke, Bender, Tudge, & Gifford, 2015;Kortes-Miller et al, 2015;Waskiewich, Funk, & Stajduhar, 2012). According to Guay et al (2013) (Vincent et al, 2016), health promotion (Johnson & Noel, 2007), therapeutic recreational programmes (Sullivan & Sharpe, 2005), physical mobility (Slaughter & Estabrooks, 2013) and palliative care (Kaasalainen, Brazil, & Kelley, 2014).…”