Dynamic capabilities and high performance organization of hotel business: empirical investigation into world class tourism destination

Pattanasing, Kanittha; Aujirapongpan, Somnuk; Srimai, Suwit

doi:10.20867/thm.25.2.8

Cited by 13 publications

(12 citation statements)

References 76 publications

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“…Therefore, when being compared with their competitors, organizations with high dynamic capabilities obviously have high performance results, which is consistent with Zhan & Chen (2013) who posited that a firm having dynamic capabilities in applying existing resources has better performance results. Moreover, Chien & Tsai (2012), Aujirapongpan & Hareebin (2020) and Pattanasing, et al (2019) revealed that dynamic capabilities have a positive relationship with a firm's performance.…”

Section: Theoretical Contributionsmentioning

confidence: 97%

“…The study points out that dynamic capabilities have a positive relationship with HPO and with competitive performance for hotel businesses because dynamic capabilities are the firm's abilities to create, reconfigure and transform its entire existing resources to respond to environmental transformation, inside and outside the firm; therefore, having dynamic capabilities can upgrade their performance towards achieving outstanding performances (Pattanasing, Aujirapongpan & Srimai, 2019). Ngo, Pavelkovam, Thi Phan & Nguyen ) 2018) additionally stated that dynamic capabilities lead to an adjustment of business processes to meet the customers' needs, which are very important to the firm's goals.…”

Section: Theoretical Contributionsmentioning

confidence: 99%

“…This study additionally reveals that learning capability or knowledge management is beneficial to an organization and it becomes one of the indicators of dynamic capabilities. Moreover, Pattanasing, et al (2019) discovered that HPO completely mediates dynamic capabilities and organizational performance.…”

Section: Theoretical Contributionsmentioning

confidence: 99%

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Untitled

2021

JESI

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This research aims to provide empirical evidence on the causal relationships among the effects of dynamic capabilities and the dynamic performance measurement on high performance organizations (HPOs) and the competitive performance of hotel businesses in a world-class tourism destination of Thailand. The research using questionnaires to collect data from 115 hotel businesses located at a world class tourism destination in Thailand. The data were first analysed using descriptive statistics and then confirmatory factor analysis and structural equation modelling were conducted. The study results reveal that the causal relationship model fit the empirical data ( 2 = 74.39, p-value = 0.15,  2 /df = 1.18, CFI = 0.99, GFI = 0.92, NFI = 0.96, RMSEA = 0.04, and SRMR = 0.03). In addition, the results also indicate that the dynamic capabilities have a direct positive effect on dynamic performance measurement. The study reflects that being a HPO not only has a direct positive effect on competitive performance but is also a complete mediator in transferring the effects of the dynamic capabilities and dynamic performance measurement to competitive performance. Under an increasingly dynamic environment, traditional performance measurement innovations that only consider measurement and management tend to lead to imperfections and lower benefits. Additionally, traditional performance measurements are static characteristics; therefore, it is essential to catch up with the dynamic environment. This research will provide empirical evidence of the causal relationship of how dynamic capabilities and dynamic performance measurement affect a HPO and competitive performance towards excellence under a dynamic environment.

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Section: Theoretical Contributionsmentioning

confidence: 97%

Section: Theoretical Contributionsmentioning

confidence: 99%

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Untitled

2021

JESI

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“…A indústria hoteleira é afetada por rápidas mudanças, principalmente no ambiente externo, que podem se tornar um obstáculo para a criação e manutenção das vantagens competitivas (Wordl Travel & Tourism Council, 2018). A gestão do conhecimento pode promover inovações e mudanças no desempenho organizacional (por exemplo, novos serviços) que darão suporte para a superação de obstáculos, desempenhando um papel fundamental no sucesso da organização (Kim & Lee, 2012;Pattanasing et al, 2019).…”

Section: Capacidades Absortivas Na Indústria Hoteleiraunclassified

Capacidade absortiva no contexto da indústria hoteleira: uma análise de práticas de absorção de conhecimentos

Bezerra

Ramos

Lima

et al. 2022

PODIUM

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Objetivo do estudo: Identificar quais são as práticas existentes para captar e absorver conhecimentos externos em empreendimentos hoteleiros. Metodologia/abordagem: O estudo foi desenvolvido com abordagem qualitativa, de caráter exploratório, por meio da análise de casos múltiplos de cinco hotéis, situados no Estado de São Paulo. A coleta de dados foi realizada com entrevistas semiestruturadas e a triangulação dos dados com sites e diários de bordo dos hotéis. A análise dos dados foi a partir da análise de conteúdo executada com o auxílio do Atlas.ti.Originalidade/Relevância: As inovações resultantes da capacidade absortiva (ACAP), são fundamentais para a competitividade e sucesso de empresas de hotelaria, e são originadas por intensa interação entre funcionários e clientes envolvidos simultaneamente no processo de elaboração e aplicação das inovações. Principais resultados: Os hotéis objetos deste estudo, possuem práticas de aquisição de conhecimentos externos similares, como participação em feiras e eventos do setor, análise das avaliações e sugestões dos hóspedes. A prática de aquisição predominante e compreendida como mais importante pelos respondentes são as melhorias geradas por meio da análise das avaliações e sugestões dos hóspedes indicadas nos guest coments (sugestões dos hóspedes) e nos meios digitais, redes sociais e OTA´s (Agência de Reservas on-line).Contribuições teóricas/metodológicas: O estudo está alinhado com a definição de Zahra e George (2002) para ACAP e contribui para a evolução epistemológica do campo de estudo da ACAP e compartilhamento de conhecimento, sobretudo, nos setores de turismo e hotelaria, preenchendo uma importante lacuna na literatura que apresenta escassez de estudos que investigaram as quatro dimensões referentes às práticas de ACAP Potencial (PACAP) e Realizada (RACAP), conforme apresentado por Zahra e George (2002).Contribuições sociais/para a gestão: Como contribuição gerencial o estudo fornece um guia para os gestores das principais práticas identificadas e em como desenvolver estes processos de forma eficaz e consequentemente, promover inovações nos serviços prestados tendo em vista que os processos relacionados a ACAP são de extrema importância para a competitividade e para o desenvolvimento de inovações na indústria hoteleira.

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“…Mediators/Moderators in HPO research. There have been two studies that used the HPO framework developed by de Waal (2007) as a mediator (Honyenuga et al, 2019;Pattanasing et al, 2019) in the relationship between HPO and its antecedents (dynamics capabilities and management innovation). Among the 73 reviewed articles, there are no studies examining the boundary conditions or moderators in HPO network.…”

Section: Mapping the Nomological Network Of High Performance Organization Researchmentioning

confidence: 99%

A systematic review on high performance organization

Tung

Khương

2020

MRR

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Purpose This paper aims to synthesize existing knowledge on high performance organization (HPO) in terms of definitions, contemporary trends and findings from empirical studies; from which areas for future research can be proposed. Design/methodology/approach This systematic literature review applies the matrix method to analyze major HPO literature in peer-reviewed English articles. A total of 73 articles have been found in 59 journals. Findings There are three key findings that emerged from this study. First, the research on HPO has been burgeoned in the past decades, generating several compelling studies in different contexts. The trend of HPO research is now shifting from theory development to theory validation. Second, HPO has been defined in various ways in the extant literature. However, they all address the importance of aligning the firms’ resources with the market demand and integrating various types of performance to measure HPO relative to competitors for a prolonged period. Third, an assessment of empirical HPO studies revealed gaps in terms of the research context, research design and the HPO’s nomological network. Research limitations/implications The literature search in this review targeted at only articles published in the English language; therefore, publications in other languages were not included. Originality/value The strength of this study is that it provided an updated systematic review of HPO literature, is therefore, valuable in providing an overall picture of the current state of HPO research and providing potential directions for future studies.

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Dynamic capabilities and high performance organization of hotel business: empirical investigation into world class tourism destination

Cited by 13 publications

References 76 publications

Untitled

Untitled

Capacidade absortiva no contexto da indústria hoteleira: uma análise de práticas de absorção de conhecimentos

A systematic review on high performance organization

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