“…The main focus of this research is to address how emerging information technologies (IT) may be leveraged and integrated to overcome the aforementioned restrictions faced in LTC servicing. Recently, many studies (Orciuoli & Parente, 2017;Bokhari, Shallal, & Tamandani, 2018;Mansouri, Alti, Roose, & Laborie, 2018;Portugal, Alencar, & Cowan, 2018) have used statistical methods, machine learning or semantic web technologies to improve the intelligence of information systems (IS), including those servicing LTC. This article, published as an Open Access article on January 29, 2021 in the gold Open Access journal, International Journal of Healthcare Information Systems and Informatics (converted to gold Open Access January 1, 2021), is distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and production in any medium, provided the author of the original work and original publication source are properly credited.…”