E-commerce and its limits in the context of the consumer protection:
the case of the Slovak Republic

Peráček, Tomáš

doi:10.24818/tbj/2022/12/1.03

Cited by 20 publications

(18 citation statements)

References 15 publications

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“…[106]. The social structure guarantee is in line with Peráček's [107] discussion of consumer protection in e-commerce legislation. According to Mcknight et al [108], a good social structure guarantee increases one's confidence in others and reduces consumers' risk perceptions.…”

Section: Habitsupporting

confidence: 53%

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Consumer Behavior in Online-to-Offline (O2O) Commerce: A Thematic Review

et al. 2022

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Online-to-offline (O2O) commerce is a popular business model which links offline business activities with online channels. Consumer behavior in O2O commerce is more complex than in other traditional business models as both online and offline channels are involved. Despite the growing number of publications focused on this issue, no review paper has discussed the current research trends and factors influencing consumer behavior in O2O commerce. Therefore, this review aimed to synthesize literature on O2O commerce from 2015 to April 2022, focusing on consumer behavior. A set of inclusion and exclusion criteria was developed for searching and screening articles from two dominant databases (i.e., WOS and Scopus), and 53 eligible articles were included in this review. A thematic review approach using ATLAS.ti 9 software was conducted. Quantitative results presented the research trends of O2O commerce. Qualitative analyses generated eight main clusters of factors which influence consumers’ O2O behavior: (1) service and product quality, (2) technical and utilitarian factors, (3) emotional and hedonic factors, (4) trust and risk, (5) price and cost (6), social factors, (7) online content, and (8) habit. This paper also highlighted promising future research directions. The findings are expected to benefit the sustainable management and the future research of O2O commerce.

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Section: Habitsupporting

confidence: 53%

“…Secondly, the legal aspect is another factor that should be considered for future research. Legislative issues in e-commerce, such as consumer protection, have received much attention [107]. Zhu et al's [32] work has shown that social structure guarantee (i.e., consumer protection) affects consumers' O2O behavior.…”

Section: Independent Variables or Factorsmentioning

confidence: 99%

Consumer Behavior in Online-to-Offline (O2O) Commerce: A Thematic Review

et al. 2022

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“…Considering our research limitations in sampling and lack of interfering variables, such as demographic variables in detail, that can be improved in further study, we propose other future research directions here. First, what kind of institutional environment can significantly promote contactless, mobile payment service still needs to be explored, especially in different countries and regions have their own context-specific issues to address, in spite of concerns of privacy and information security that consumers always aware [69].…”

Section: Discussionmentioning

confidence: 99%

“…Our research indicates that M-payment providers should upgrade technologies regularly and enhance their degree of security, and should responsible for protecting customers' assets from loss. Additionally, deriving legal issues from e-commerce, it is an important issue and we should be concerned with, such as in recent research discussing the present possibilities of e-commerce in the conditions of the Slovak Republic, especially in the context of consumer protection [69]. Thus, the government should help to provide technical and legal structured assurances to help mobile payment customers feel more safe and secure.…”

Section: Managerial Implicationsmentioning

confidence: 99%

Consumers’ Switching from Cash to Mobile Payment under the Fear of COVID-19 in Taiwan

Chen

2022

Sustainability

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The COVID-19 pandemic impacts our lives significantly; people have changed their daily lives in response to the unprecedented epidemic which not only awakened the arrival of a new normal in business, but also new lifestyles. For example, the adaptation of contactless mobile payment has grown in the past two years to avoid unnecessary contact and possible infections. In this study, we intend to examine behavioral intentions that made consumers shift from traditional cash payment to mobile payment during the COVID-19 period. Our research framework and hypotheses were developed and examined through the push (dissatisfaction)–pull (alternative attractiveness)–mooring (perceived fear) model. We used structural equation modeling (SEM) to validate our model and corresponding hypotheses. The results of this study showed that dissatisfaction with tradition-al payments and customer’s perceived fears positively and significantly affected switching intentions. However, alternative attractiveness had no significant impact on consumers’ switching intentions from cash to mobile payments during the pandemic. Moreover, this study shows how perceived fear has a mediating effect that motivates people to change their payment behaviors. Implications and future research directions about consumers changing in such a dynamic time are also discussed.

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“…The Farm to Fork Strategy, which stands at the heart of the European Green Deal [4], brings the strategic measures promoting sustainability closer to the customers by addressing some of their problems and needs, such as ensuring security and affordability of nutritious and sustainable food [4]. However, national regulations sometimes lag behind the European ones [5,6].…”

Section: Introductionmentioning

confidence: 99%

Food-Related Consumer Behavior Endorsing European Food Chain Sustainability—A Marketing Study on the Romanian Consumer

Strâmbu-Dima

2022

Sustainability

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The efforts of regulators and food industry actors to achieve ambitious European sustainability objectives should not only be based on, but also supported by, consumers’ behavior, since customers’ demand has the ability to determine changes in the whole food system. This paper’s systemic approach to customers’ sustainable food-related habits and opinions during purchase, consumption and waste management offers a comprehensive view of their decision criteria, their motivations and their preferred incentives. Researching the Romanian consumer’s sustainable habits yields some results which confirm findings of previous studies, including customers’ distrust of sustainable labels and ecological products being considered too expensive. Meanwhile, other results offer novel insights on the matter, such as distrust in the European Union food policy and the high importance of proximity both for retailers and for recycling facilities. Four customer profiles with different interests and behaviors were identified: the Principled, adopting many sustainable behaviors out of principle, despite their low level of food expenditures; the Wannabes, adopting some fashionable sustainable habits; and the Privileged and the Sceptics, adopting very few sustainable habits, the first to ensure their social and economic status and the second to save some money.

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E-commerce and its limits in the context of the consumer protection: the case of the Slovak Republic

Cited by 20 publications

References 15 publications

Consumer Behavior in Online-to-Offline (O2O) Commerce: A Thematic Review

Consumer Behavior in Online-to-Offline (O2O) Commerce: A Thematic Review

Consumers’ Switching from Cash to Mobile Payment under the Fear of COVID-19 in Taiwan

Food-Related Consumer Behavior Endorsing European Food Chain Sustainability—A Marketing Study on the Romanian Consumer

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