E-Commerce in the Retail Chain Store Market: An Alternative or a Main Trend?

Kleisiari, Christina; Duquenne, Marie-Noelle; Vlontzos, George

doi:10.3390/su13084392

Cited by 12 publications

(9 citation statements)

References 49 publications

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“…Along with this, the literature also highlights how crossnational and cross-cultural studies on online consumer behavior are scarce and how most of them are based on data collected in a single country [21]. Thus, it becomes clear how important it is to delve into the advantages and criticalities of e-commerce, not only because the data evidence shows a trend of great growth of this sales channel, but also because the scientific literature demands that this gap be filled [22][23][24]. In addition, a cross-country methodological approach is needed to better exploit the potential of the predictive dimension of the analysis.…”

Section: Introductionmentioning

confidence: 99%

E-Commerce Calls for Cyber-Security and Sustainability: How European Citizens Look for a Trusted Online Environment

D’Adamo¹

2021

Sustainability

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The pandemic has changed the citizens’ behavior, inducing them to avoid any real contact. This has given an incredible impulse to e-commerce; however, the complexity of the topic has not yet been adequately explored in the literature. To fill this gap, this study has a twofold purpose: (1) to investigate how European countries comparatively perform in e-commerce, and (2) to describe what are the most important challenges for the further expansion of e-commerce. To this end, we adopted a hybrid methodology based on multi-criteria decision analysis (MCDA) and a Likert scale survey. The first method allows to us rank the e-commerce performance of different European countries, while the second one looks at the problems and barriers that characterize online shopping. The results of the study show that European countries have different sensitivities to the issue of cyber-security, and among them it is possible to identify three groups with different levels of attention to the critical issues of e-commerce. The Netherlands, Sweden and Denmark belong to the group of countries most responsive to e-commerce. This request is part of a broader framework of transition toward sustainable development, i.e., a reliable digital environment where citizens and businesses can exercise their rights and freedoms in complete security. Finally, from a theoretical perspective, this paper adds a new baseline to the literature on the state of the art of e-commerce in Europe that addresses the effects of the pandemic. From a managerial point of view, decision makers can find in the results of this analysis a support for the setting of business strategies for the expansion of firms in certain markets and guidance for public authorities when defining regulatory policies for e-commerce.

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Section: Introductionmentioning

confidence: 99%

E-Commerce Calls for Cyber-Security and Sustainability: How European Citizens Look for a Trusted Online Environment

D’Adamo¹

2021

Sustainability

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“…After analyzing the factors influencing e-commerce implementation next issue regards SCND strategies and models, the most common subject of the analyzed papers (45% of the total). Distribution strategies are discussed, especially with regard to the centralization or decentralization of e-commerce inventory, and consequently its management [42][43][44][45][46][47][48]. De Koster [49] presented the main distribution strategies for online retailers starting from four types of companies, i.e., product manufacturers, traditional retailers and wholesalers, new internet companies with and without physical assets, and analyzing them by distribution channels, delivery area, and degree of outsourcing.…”

Section: Supply Chain and Network Designmentioning

confidence: 99%

Implementing E-Commerce from Logistic Perspective: Literature Review and Methodological Framework

et al. 2022

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E-commerce is always more diffused as a selling channel around the whole world market, and its importance has increased and continues to increase with the COVID-19 pandemic emergency. It provides enterprises a lot of opportunities, as the importance of physical stores to sell goods is bypassed. However, it has also changed the role of logistics in the supply chain. For this reason, this work aims to identify the main logistics research areas related to e-commerce implementation and the factors and key performance indicators, which should be taken into account for each logistics research area, with particular attention to sustainable aspects. For doing this, a structured and comprehensive literature analysis is carried out. Keywords associated with e-commerce and logistics areas are matched to identify the most interesting works related to its implementation. From the analysis, five main research areas are identified: Supply Chain Network Design (SCND); Outbound Logistics (OL); Reverse Logistics (RL); Warehousing (WR); and IT and data management (E-IT). For each area, key factors, strategies and performance indicators have been identified. Finally, a methodological framework that summarizes the results of the analysis is presented; this is a useful tool for managers to implement or expand their e-commerce business. Many works are focused on one research area, carrying out critical factors, models, and methods to implement that topic. Instead, the methodological framework presented here summarizes multiple research areas from a logistic point of view, identifying for each one input and output variables and how they influence each other.

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“…Perusahaan yang bergerak di bidang jasa khususnya PT Pos Indonesia (Persero) menjadikan konsumen merupakan faktor penting bagi perusahaan. Konsumen harus dipertahankan dan harus dilakukan [14]. Konsumen yang telah menggunakan suatu produk dapat menimbulkan reaksi atas kepuasan dalam produk yang telah dipilih.…”

Section: Pendahuluanunclassified

Identifikasi Prilaku Konsumen dalam Pengambilan Keputusan Penggunaan Jasa Pengiriman Barang

Afrizal¹,

Wisanggara²,

Rama³

et al. 2022

INFEB

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The package delivery service business experiences intense competition between transportation companies. This form of competition is marked by the proliferation of shipping service companies in Indonesia. Many of these companies are managed by the private sector and only one is managed by the state, namely PT. Pos Indonesia (Persero). PT. Pos Indonesia (Persero) has one package delivery service company, namely PT. Indonesian Postal Delivery Services (Persero). This company is a state company that provides public services, but competes strictly with private companies. Currently, many people do not use the services provided by PT. Pos Indonesia (Persero), so that it is forgotten by the public. Factors that greatly influence are the many delivery service industries that offer added value. The most widely offered offer is speed and accuracy to the destination, wider coverage and low cost. This study aims to identify the factors that influence the satisfaction of consumers who are loyal to using the services of PT. Indonesian Postal Delivery Services (Persero). The method used is descriptive quantitative research on consumer decision factors at the Air Bangis post office in West Pasaman, West Sumatra. The results obtained are that customer trust has no positive and insignificant effect on consumer decisions with a significant level of 0.451. Brand Recall has a positive and significant effect on Consumer Decisions with a significance level of 0.001. Word of Mouth has a positive and significant effect on consumer decisions with a significance level of 0.000. So that this research can be used as a recommendation by package service providers in identifying factors in retaining customers.

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E-Commerce in the Retail Chain Store Market: An Alternative or a Main Trend?

Cited by 12 publications

References 49 publications

E-Commerce Calls for Cyber-Security and Sustainability: How European Citizens Look for a Trusted Online Environment

E-Commerce Calls for Cyber-Security and Sustainability: How European Citizens Look for a Trusted Online Environment

Implementing E-Commerce from Logistic Perspective: Literature Review and Methodological Framework

Identifikasi Prilaku Konsumen dalam Pengambilan Keputusan Penggunaan Jasa Pengiriman Barang

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