E-governance and stage models: analysis of identified models and selected Eurasian experiences in digitising citizen service delivery

Nielsen, Morten Meyerhoff

doi:10.1504/eg.2016.076132

Cited by 24 publications

(27 citation statements)

References 21 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…One is the stage model approach which dates back to Layne and Lee (2001) and has 655 many subsequent variants (e.g. Hiller & Belanger, 2001;Lee, 2010;Moon, 2002;Nielsen, 2016;Siau & Long, 2005). A second approach uses frameworks which combine e-government services and citizen satisfaction (Bigné, Moliner, & Sánchez, 2003;Osman et al, 660 2014;Sá, Rocha, & Pérez Cota, 2016;Verdegem & Verleye, 2009).…”

Section: Constructsmentioning

confidence: 99%

e-Government, Transparency & Reputation: An Empirical Study of Spanish Local Government

López-López

Antelo

Vázquez-Sanmartín

et al. 2018

Information Systems Management

View full text Add to dashboard Cite

This paper examines the interrelationship between e-government, transparency, and reputation in Spanish local government. It postulates the existence of a three-way relationship, namely, that the degree of transparency in a local authority influences the reputation of that authority and that both transparency and reputation are influenced by the level of e-government service provided. The research is based on a study of 78 Spanish municipalities. The results are presented as a model. KEYWORDS e-Government; transparency; reputation; local government 65 have a reputation for integrity/lack of corruption while also being regarded as inefficient or bureaucratic. Notwithstanding this, some aspects of reputation have been extensively researched. Examples of these include trust (Connolly & Bannister, 2007; Jøsang,

show abstract

Section: Constructsmentioning

confidence: 99%

e-Government, Transparency & Reputation: An Empirical Study of Spanish Local Government

López-López

Antelo

Vázquez-Sanmartín

et al. 2018

Information Systems Management

View full text Add to dashboard Cite

show abstract

“…Belanger & Carter, 2008) have empirically validated their roles in e-government. This gap in the literature is noticeable in the empirical research on e-government adoption (Nielsen, 2016). Recognizing the limited proficiency of IS concepts, which are largely used in exploring technology adoption and are incapable of considering the complexities surrounding e-government, there is a need for a theory-building exercise as an independent form of research in e-government adoption, using fundamental IS / information technology (IT) theories/models and concepts (Dwivedi et al, 2012;Rana et al, 2016;2015a).…”

Section: Introductionmentioning

confidence: 99%

An empirical validation of a unified model of electronic government adoption (UMEGA)

Dwivedi

Rana

Janssen

et al. 2017

Government Information Quarterly

484

327

View full text Add to dashboard Cite

show abstract

“…An interesting aspect is the percentage of Estonians using the internet (85%) in 2016. This is close to the number of citizens actively using eBanking (79%), citizens who interact with government online (79%) or use transactional eService's (68%) -a stark contrast to the EU28 average but which mirrors the patterns of other successful eGovernment service providers like Denmark and the Netherlands [39,41,43,57]…”

Section: Key Enablers Citizen Eservices Their Use and Impactmentioning

confidence: 71%

eGovernance and Online Service Delivery in Estonia

Nielsen

2017

Proceedings of the 18th Annual International Conference on Digital Government Research

Self Cite

View full text Add to dashboard Cite

Estonia's use of Information Communication Technology (ICT) in the public sector is regularly highlighted as an innovative model worth emulating. Despite this, research into the Estonian governance and intergovernmental cooperation model is limited, with most being 5-10 years old. In addition, recent literature reviews point to a limited understanding of technology use in public service delivery and the role played by governance, intergovernmental decision making and cooperation when introducing ICT solutions and online services to citizens. As part of a larger qualitative, multi-country comparison, this article analyses the Estonian approach to electronic governance (eGovernance) and intergovernmental cooperation. Initial findings highlight the strength of the Estonian tradition of politically driven and motivated public sector modernisation, a consensus seeking and intergovernmental approach to eGovernment, trust between actors, the role of informal networks and cooperation with the private sector. The Estonian case thus supports academic arguments in favour of a strong eGovernance model and a high level of intergovernmental cooperation and decision making. While successful in relation to ICT infrastructure, standards, rollout to key enablers and internet voting (iVoting), the article highlights the potential benefits of formalising informal networks and streamline the governance model to minimize the risk of failure if consensus cannot be reached, if personal and institutional capacities and contacts does not exist.

show abstract

E-governance and stage models: analysis of identified models and selected Eurasian experiences in digitising citizen service delivery

Cited by 24 publications

References 21 publications

e-Government, Transparency & Reputation: An Empirical Study of Spanish Local Government

e-Government, Transparency & Reputation: An Empirical Study of Spanish Local Government

An empirical validation of a unified model of electronic government adoption (UMEGA)

eGovernance and Online Service Delivery in Estonia

Contact Info

Product

Resources

About