E-Governance as a Reform Strategy for Combating Corruption in Delivery of Public Services

Abstract

Studies have shown deep-rooted corruption in the Indian administrative system, which adversely affects the day-today lives of common citizens. This article examines the role of e-governance in combating corruption in the delivery of public services. After extensive literature review and assessing outcomes of few e-governance initiatives for improving service delivery in different parts of India, author argues that even though technology assists in instituting transparent, accountable, sustainable, reliable and efficient system for delivery services, it cannot overcome corruption by itself; that will require political will, focused administrative strategy, business process reengineering for simplifying and opening up the system and persistent efforts to ensure that corruption entrepreneurs do not subvert the gains of technology.

A clean audit and service delivery comparative study of two municipalities in Mpumalanga province in South Africa

“…The internal audit capability model presents functions of internal auditing through five different levels (Mihret & Yismaw, 201 Mafunisa (2014) and Mihret and Yismaw (2017) argue that level one and two in the internal auditing model is characterised by a lack of structure that promotes effective internal auditing. Level One and Two lacks appropriate infrastructure that supports the efficient implementation of auditing functions in an organisation (Mafunisa, 2017). Apart from a shortage of infrastructure, Mupeta (2017) also argues that levels one and two suffers from a lack of adherence to established professional standards.…”

“…The techniques for quality assurance are also quantitative to permit objective measurements. The auditing team is also allowed to participate in risk management and overall organisational governance (Mafunisa, 2017). It is from these theories that factors affecting internal auditing are grounded.…”

Current status, challenges, and opportunities of e‐Government in Ethiopia: The case of Wachemo University

“…For instance, Hanna (2010), and Layne and Lee (2001) suggest that e-Government has the potential of improving the relationship between government and its citizens by making interactions with citizens smoother, easier, inexpensive, and more efficient. In addition, e-Government enhances accountability, encourages transparency, establishes trust between government and citizens, allows participation, and improves resource management and responsiveness (Dawes, 2008;Mishra, 2007; United Nations [UN], 2018), as well as improves the overall performance of the public sector (Roy, 2017). Moreover, according to Endalew (2017), the use of ICT in service provisioning allows people to immediately access services in real time and within a few clicks on the Internet.…”