E-Governance in India: A Qualitative Analysis using the ABCD Framework and its Impact on Goodwill from Social Capital

Abstract

Purpose: Electronic governance is the use of ICT applications to offer citizens, businesses, employees, other government agencies with government services that are simple, efficient, and transparent. This research paper aims to identify different types of government interaction in e-governance services, explore different e-governance models, their applications & impact on goodwill from social capital through e-governance. Design/Methodology/Approach: This case study is developed on qualitative data collected from published sources. Information obtained from newspapers, journal articles, corporate & government websites, is used to provide in-depth analyses. Findings: According to the study, the National e-Governance Plan (NeGP) of India intends to make government services more available to the general public. It also strives for efficiency, transparency, dependability, and effective service delivery at a reasonable cost. The plan is being put into action at the local, state, and federal levels. Originality: This study emphasizes India’s E-governance through qualitative analysis using the ABCD framework based on different stakeholders’ points of view, i.e., government, citizens, businesses, and employees. Paper Type: Case Study.