E-Government Effectiveness and Efficiency in EU-28 and COVID-19

Abstract

The task of every government, especially during the Covid-19 pandemic, is to provide services and goods for citizens and to maintain economic order. Therefore, the combination of legislation, the judiciary and administration is inevitable. Moreover, public administrations must transform the way they function by using more information and communication technology in order to remain responsive and efficient. This challenge was further revealed during lockdowns in individual countries, which affected their social and economic development. The solution to that challenge is the implementation of e-government in the public sector. It also increases innovation in governance processes as well as efficiency and effectiveness by offering more participative opportunities to citizens. Hence, a mature level of e-government development also arises. Nevertheless, there are significant differences among the levels of e-government development in the EU-28. The aim of this article is to assess the influence of e-government maturity on government effectiveness and efficiency in the EU-28. In order to obtain empirical results, a two-stage least square regression (2SLS) was applied. The empirical results show that e-government maturity positively and significantly contributes to enhancing government effectiveness and efficiency in the EU-28. In addition, the rule of law plays an important role in each stage regression model. Based on the empirical results, we can conclude that e-government is inevitable and should ensure the proper functioning of public administration during the Covid-19 pandemic.

The impact of Digitalized Communication on the effectiveness of Local Administrative Authorities – Findings from Central European Countries in the COVID-19 Crisis

“…Already before the COVID-19 pandemic, the digitalization of public services was on the agenda of public administrations. Nevertheless, researchers have observed that COVID-19 has sped up the process of digitalization in public administrations, as many services for citizens, forms and other stakeholders had to be made available online during the lockdown (Hodžić et al 2021;Gabryelczyk 2020). As a result, Agostino et al (2021) speak about a "COVID-19-induced digital acceleration" (p. 69; similarly, Gabryelczyk 2020).…”

Вплив Соціальних Медіа На Ефективність Електронного Врядування: Огляд Існуючих Досліджень Та Перспективи Майбутнього

“…Так дослідження Сабіни Ходжич та ін. оцінює вплив зрілості електронного урядування на ефективність управління в ЄС, виявляючи, що зрілість електронного урядування значно сприяє підвищенню ефективності управління, особливо в умовах пандемії [1].…”

Organisational Enablers of Artificial Intelligence Adoption in Public Institutions: A Systematic Literature Review

“…Public institutions have already joined the wave of AI adoption (Murko et al, 2023b). First, this referred to systems that use AI to: a) enhance the quality of internal processes and public service delivery through automated decision-making and data analytics (de Sousa et al, 2019;Hodzic et al, 2021); b) improve the quality of public services (Ojo et al, 2019); c) identify the risks more effectively (Ojo et al, 2019); and thereby d) increase the accuracy of human decision-making, which is prone to biases and errors (Compton et al, 2022). Particularly during the COVID-19 lockdowns that also saw public administration buildings being closed, public services were chiefly provided through online platforms (Fischer et al, 2022;Mergel et al, 2023).…”