E-government in China: Bringing economic development through administrative reform

Ma, Lianjie; Jongpil, Chung; Thorson, Stuart J.

doi:10.1016/j.giq.2004.10.001

Cited by 132 publications

(66 citation statements)

References 6 publications

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“…A country must firstly understand what it wants to achieve from its ICT projects and try to limit its objectives to a number of ambitions that take into account the country's structure and culture. China and Iran are successful examples of countries that have initiated ICT projects while having a clear strategy for reaching specific goals that are compatible with the country's existing structure and culture (Sharifi & Zarei, 2004;Ma et al, 2005). China and Iran wanted to improve business integration with government.…”

Section: Discussionmentioning

confidence: 99%

Developing Countries and ICT Initiatives: Lessons Learnt from Jordan's Experience

Mofleh

Wanous

Strachan

2008

E J Info Sys Dev Countries

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Many developing countries have started major Information Communication Technologies (ICT) initiatives including e-Government, e-Learning, e-Health, and other schemes that are designed to boost the adoption of ICT based applications within public and private sectors as well as creating a knowledge society. The main aims of these initiatives is to be ready to undertake major reform programmes in order to achieve the social and economic development that ICT is believed to deliver. The Hashemite Kingdom of Jordan commenced major ICT programmes in 1999. Eight years on most of the e-Initiatives that have been implemented have not met their intended objectives. This paper will review Jordan's ICT transformation over the past decade identifying critical factors that might be behind the country's lack of progress with its transformation. This might prove useful for other developing countries undertaking similar ICT initiatives.

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Section: Discussionmentioning

confidence: 99%

Developing Countries and ICT Initiatives: Lessons Learnt from Jordan's Experience

Mofleh

Wanous

Strachan

2008

E J Info Sys Dev Countries

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“…In 2003, the State Council Informatization Office formally began to construct e-Government Intranet and extranet, government portal website, four basic databases and twelve business systems as a priority (Ma, Chung & Thorson, 2005). So far, various -694-Journal of Industrial Engineering and Management -http://dx.doi.org/10.3926/jiem.1405 government departments in China not only have built thousands of government portal websites, but also have achieved rapid development on e-Government system interactivity, collaboration, and integration of infrastructure between different departments (Fan, Zhang & Yen, 2014).…”

Section: Introductionmentioning

confidence: 99%

Study on e-government services quality: The integration of online and offline services

Fan

Yang

2015

JIEM

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Abstract:Purpose: E-Government, as a new bond linking the government and the public, has gradually become the focus of innovation in government services. The paper focuses on the e-Government service quality issues from the perspective of users.Design/methodology/approach: From the aspects of online service quality perception and offline service quality perception, based on IS Success model and SERQUAL model, e-Government Services Quality model has been set up with information quality, system quality and service quality as key factors. Then, the survey method was applied to collect data and then to test the model. Findings:It was found that users' perception of offline service quality has a significant effect on improving their perception of online service quality, and online service quality perception has a significant effect on public satisfaction of e-Government services; information clarity, system security and stability, interactive services and "one-stop" services all have a significant effect on public satisfaction of e-Government services. However, offline service quality perception has certain positive effect on public satisfaction of e-Government services but not dramatically.-693-Journal of Industrial Engineering and Management -http://dx.doi.org/10.3926/jiem.1405Research limitations/implications: Mobile e-Government as an important direction of the development of e-Government, in the future, we will study more about mobile e-Government services channels. Originality/value:This study further develops the theory of information system service quality, and also provides a theoretical reference for government departments. On the one hand, based on the characteristics of e-government system, information quality, system quality and service quality in the previous system service model are further discussed; on the other hand, both online and offline services are taken into consideration in the information system service model, thus establishing the e-government services quality model and making an indepth study of the integration effect of online and offline services. Its conclusions can be references for the application of traditional information system service model in the field of e-government.

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“…Additionally, technology can help in the decentralization of public administration and in the enhancement of the government's ability to oversee key activities [3]. However, governmental agencies should understand that the implementation of technology, in and of itself, is not sufficient.…”

Section: Open Accessmentioning

confidence: 99%

Leadership and Knowledge Management in an E-Government Environment

Ryan

Zhang

Prybutok

et al. 2012

Administrative Sciences

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Abstract:The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA's leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.

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E-government in China: Bringing economic development through administrative reform

Cited by 132 publications

References 6 publications

Developing Countries and ICT Initiatives: Lessons Learnt from Jordan's Experience

Developing Countries and ICT Initiatives: Lessons Learnt from Jordan's Experience

Study on e-government services quality: The integration of online and offline services

Leadership and Knowledge Management in an E-Government Environment

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