E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries

Abstract

Electric government (e-government) projects in developing countries are facing many challenges to deliver sustainable e-government services. From the existing literature, we found that most of the studies considered lack of technology, and limitations in budgets and human resources as the main hurdles in effective implementation of e-government services. Along with these limitations, we found that the e-government maturity models adopted by developing countries are failing to provide an appropriate strategic plan to deploy sustainable e-government services. While assessing the existing e-government maturity model, we made several observations on the lack of detail, the technology-centric nature, the emphasis on implementation, and the lack of an adoption strategy. This work contributes toward the proposition of a new e-government maturity model that would address the limitations of exiting e-government maturity models, and would support governments in developing countries to achieve sustainable e-government services. To achieve this goal, we considered five determinants-a detailed process, streamlined services, agile accessibility, use of state-of-the-art technology, and trust and awareness. The proposed model was validated by employing an empirical investigation through case-study and survey methods. We found that both the implementers (government) and adopters (users) of the e-government services benefited from the proposed model, resulting in an increased sustainability of e-government services.

ICT Implementation and Its Effect on Public Organizations: The Case of Digital Customs and Risk Management in Korea

“…The case study approach is appropriate for this research as it provides the means to describe in detail the organizational dynamics of a phenomenon; in particular, it helps us to understand and explain how the dynamics and interactions among stages and factors of ICT implementation occur [10,12,[36][37][38][39]. Moreover, the authors prefer this approach since the modifications in this study's suggested ICT implementation model takes into account contemporary and near-future uncertainties that only the most technologically-advanced and leading organizations may have yet considered or experienced.…”

“…While these models are used to explain the different stages of e-government implementation by identifying characteristics that are specific to this technology and the public sector, more recent studies have further developed this framework by introducing the concept of sustainability. Joshi and Islam suggested a new e-government maturity model for promoting sustainable e-government services in developing countries [12]. Developing countries experience difficulties in implementing and providing e-government services to the public (e.g., limitations in technology, finance, and human resources).…”

The Yamalo-Nenets Autonomous Okrug Information System as a Tool of Current Socio-Economic Development of the Indigenous People of the North

“…Создание информационной среды для цифровизации государственного управления, как одной из ключевых целей деятельности государственных структур, основано на сложившихся методологических и научно-теоретических подходах к оценке содержания и трендах развития информационно-коммуникационных технологий в современных обществах (Napitupulu et al, 2017). В качестве базиса научных исследований информационнокоммуникационных технологий выступают обобщенные теории.…”

“…Необходимость использования информационно-коммуникационных технологий в сфере государственного управления объясняется концепцией «электронного правительства», или «электронного государства» (Бондаренко, 2012;Joshi et al, 2018).…”

Proposal of an Implementation Methodology of ICT Processes

“…The second one is for organizations that aim to progress to the intermediate maturity level (Level 3). Moreover, in the third Kit are the guidelines regarding the implementation of processes associated with the improved ICT maturity level (Levels 4-5), according to the maturity model proposed by Capability Maturity Model Integration (CMMI) [8,9]. This paper presents an account of the execution of a pilot project carried out at Brazilian Guarantees and Fund Management Agency (ABGF) State Company.…”