E-government portals best practices: a comprehensive survey

Fath-Allah, Abdoullah; Cheikhi, Laila; Al-Qutaish, Rafa E.; Idri, Ali

doi:10.1504/eg.2014.063316

Cited by 21 publications

(11 citation statements)

References 17 publications

(96 reference statements)

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“…To achieve this goal, a detailed mapping between the eGPBPM [1] and the best practices of the 25 maturity models has been completed.…”

Section: Resultsmentioning

confidence: 99%

“…Although, the maturity models present large similarities between them in terms of stage names, it seems that their features differ widely. Second, we have collected e-government portals' best practices to build a best practice model after an extensive literature review in [1]. The model is composed of four best practice categories, including: back-end, Web design, Web content and external.…”

Section: Resultsmentioning

confidence: 99%

“…We have collected e-government portals' best practices from literature to build a best practice model in [1]. The model is composed of four best practice categories, each category contains subcategories.…”

Section: E-government Portal Best Practice Modelmentioning

confidence: 99%

“…E-government portals can be used to deliver those services. The success of an e-government portal depends on its implementation, design and the services offered to the users [1]. However, there is no textbook or theory for e-government [2], since it is considered as an emerging field of interdisciplinary research in which practical recommendations are important features [3].…”

Section: Introductionmentioning

confidence: 99%

“…To this end, we have conducted an extensive literature review to identify the e-government portals' best practices in [1]. However, after collecting those best practices it has been noticed that they are not logically grouped.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

E-Government Portals Maturity Models: A Best Practices’ Coverage Perspective

Fath-Allah¹,

Cheikhi²,

Al-Qutaish³

et al. 2015

JSW

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E-government is a field where oriented practice is considered crucial for its prosperity. Therefore, best practices are considered among the success factors of e-government portals. To this end, e-government maturity models can be used to provide guidance and guidelines to identify those best practices. After an extensive literature review, we have collected both; the e-government portals' best practices and organized them according to their purposes in an e-Government Portals' Best Practice Model (eGPBPM), and the set of 25 maturity models best practices in two separated previous published studies. The eGPBPM is composed of four best practice categories including: back-end, Web design, Web content and external. Moreover, each maturity model has several stages of maturity and each stage include a set of best practices used to rank the maturity of e-government portals. The goal of this paper is to identify the extent to which e-government maturity models are covering the best practices of the eGPBPM. To achieve this goal, a mapping between the maturity models' best practices for each maturity stage and the best practices of the eGPBPM has been performed. Our findings show that although this set of maturity models are used in practice, they include only some of the e-government portals' best practices and none of them have a full coverage of those best practices.

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“…To achieve this goal, a detailed mapping between the eGPBPM [1] and the best practices of the 25 maturity models has been completed.…”

Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: E-government Portal Best Practice Modelmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%