“…There is ample evidence that e-government services are especially relevant for vulnerable social groups: elderly, people with disabilities, and people from low SES (Lines et al, Mosehlana, 2019, O'Sullivan and Walker, 2018, Lissitsa and Chachashvili-Bolotin, 2021). E-government services use creates the great opportunity to the disadvantaged groups, as those with the greatest need for interpersonal social services are often least likely to have access to adequate human-delivered services.…”