E-Government Strategies Adoption and Organizational Performance of State Corporations in Kenya

Abstract

Performance of Kenyan state corporations remains crucial for development of the country. The Kenyan government acknowledges that over the years there has been poor performance in the public sector including state corporations. The general objective of the study is to establish the influence of e-government strategy adoption on organizational performance of selected state corporations in Kenya. The study adopted descriptive research design. The study targets 315 respondents (heads of department in ICT, operations, strategy, human resources and customer service departments) from 63 state corporations classified as public enterprises in Kenya, whereby Taro Yamane's proportional sampling technique formula has been used to calculate a sample size of 176 respondents. The study used stratified sampling to select heads of department in ICT, operations, strategy, human resources and customer service departments. A structured questionnaire was the selected instrument for data collection for the study. Descriptive statistics was used to summarize data. The findings established that there is significant positive influence of e-government policy framework, e-government institutional framework, e-government legal framework and ICT infrastructure on organizational performance of state corporations. The resulted postulated that the four independent variables, significantly predicted variance in organizational performance of state corporations and Ministry of Information, Communication and the Digital Economy. The study concluded that improvement in egovernment policy framework, e-government institutional framework, e-government legal framework and ICT infrastructure would result to improved organizational performance of state corporations. The study recommended that e-government policy should be re-evaluated to enhance the effectiveness of the current egovernment institutional framework and align it with the technological changes and needs of the users. The study further recommended that it should be the responsibility of government to evolve a comprehensive egovernment legal framework on which ministries can anchor e-government implementation policies in line with their strategic objectives.