E-Government: Towards a Public Administration Approach

Zouridis, S.; Thaens, Marcel

doi:10.1080/02598272.2003.10800413

Cited by 26 publications

(22 citation statements)

References 2 publications

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“…What are the implications of IT design and use? Government in its current implementation cannot be taken as a givenbecause then IT would not matter -but "e" is in fact one of the problems in the current e-Gov discourse [Snellen, 1995;Zouridis and Thaens, 2002]. Issues such as integration and reorganization are typically discussed without reference to the principles and the history that resulted in government becoming precisely what it is today.…”

Section: Inner Core -E-gov Issues and The Role Of Ismentioning

confidence: 99%

Introducing e-Gov: History, Definitions, and Issues

Grönlund¹,

Horan²

2005

CAIS

207

109

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The e-Gov field (also called Electronic Government, Digital Government, Electronic Governance, and similar names) emerged in the late 1990´s. Since then it spurred several scientific conferences and journals. Because the field grew considerably in size, both its contents and position with respect to other research fields and disciplines need to be explained and discussed. What is e-Gov? What is e-Gov research? What does it mean for the field of Information Systems? This paper briefly sketches the short e-Gov history and current status, and discusses the content of the field as it appears in current research. We conclude with a discussion of e-Gov as a research field of interest both as a new application area for IS theories and methods and as a source of new insight.

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Section: Inner Core -E-gov Issues and The Role Of Ismentioning

confidence: 99%

Introducing e-Gov: History, Definitions, and Issues

Grönlund¹,

Horan²

2005

CAIS

207

109

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“…In the first place it is the result of the way in which strategic innovations within public administration take place. Often a limited locus and focus is used in this kind of innovations (see Zouridis & Thaens, 2003). As a result, government is then reduced to an organization that is aimed at service delivery and primarily collects, stores and distributes information.…”

Section: Practices In Practicementioning

confidence: 99%

“…As a result there is less and less room for functional and sometimes in essence political conflicts. This means that a possible source for innovations dries up (Zouridis & Thaens, 2003).…”

Section: Barriers For Public Organizationsmentioning

confidence: 99%

ICT-driven innovation and the culture of public administration: A contradiction in terms?

Duivenboden

Thaens

2008

Self Cite

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In this paper the relation between ICT-innovations and the culture of public administration is explored. Recent research shows that, regarding these kinds of innovations, there often is a one-sided focus on efficiency and customer orientation and a dominant belief in ICT as a neutral instrument in the hands of government. One of the consequences is an underestimation of the role of organizational culture when it comes to ICT-driven innovations. If we look at the conditions for innovations in literature, we can conclude that for most public organizations it is hard, if not impossible, to meet them. Many barriers can be identified that hinder innovation in practice. Often these barriers have to do with the specific bureaucratic culture of government organizations. But times are changing. The role of government shifts from hierarchical, top down steering and self-producing to facilitating and being a coproductive and problem-oriented partner in the networks of today's society. This also brings about a need for a more innovative climate within the public sector. Besides looking differently at things (people, organization and implementation), it is also needed to really accept the consequences of the shift from policy to problem orientation. Different possibilities are explored that might contribute to establish a more innovative culture within public administration. These range from instruments for stimulating creativity in organizations, to changing the innovation paradigm within government. Central in the 'new' paradigm is the idea that a more collaborative way of innovating is needed. Not just within government but also between the public and private sector. Although the idea seems promising, it should be realized that the shift in innovation paradigm within government will of course not be an easy one. Many practical and more fundamental issues need to be addressed. Therefore, the paper concludes with describing the contours of an alternative innovation strategy that can be used by government organizations as a first step on their way to change their innovation paradigm.

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“…More and more governments are using IT especially the Internet and Web-based network, to provide services between government agencies and citizens (G2C), businesses (G2B), employees (G2E) and other non-governmental agencies [4][6] [8] The transformation of government into e-Government turns out to be a global phenomenon [1] [3][10] [12]. Many countries have formulated various policies, visions, objectives, plans and strategies for introducing some form of e-Government to benefit their citizens.…”

Section: Introductionmentioning

confidence: 99%

Technology adoption in the public sector

Kaliannan

Awang

Raman

2007

Proceedings of the 1st International Conference on Theory and Practice of Electronic Governance

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All around the world, the quest to improve government service delivery is becoming an important agenda for most governments. Information and Communications Technology (ICT) and the Internet in particular have opened new possibilities for the government and the governed. Successful delivery of online services has rapidly become an important measure of effective public sector management and this has made many governments to deploy Electronic Government (e-Government) as a tool to achieve this vision. The dual objectives of e-Government are to reinvent the government of Malaysia in terms of service delivery through the use of ICT and to catalyze the successful development of the Multimedia Super Corridor (MSC) with ICT as one of the leading sectors of the economy. This paper provides the various initiatives taken by the government in implementing e-Government projects as well as the issues, challenges and benefits derived. A brief case study on electronic procurement as one of the projects in e-Government initiative will be presented.

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E-Government: Towards a Public Administration Approach

Cited by 26 publications

References 2 publications

Introducing e-Gov: History, Definitions, and Issues

Introducing e-Gov: History, Definitions, and Issues

ICT-driven innovation and the culture of public administration: A contradiction in terms?

Technology adoption in the public sector

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