E-Inclusion for People with Disabilities in E-Government Services through Accessible Multimedia

Abstract

One of the main challenges of e-Government is the communication of these services to citizens. In the context of people with disabilities, communication channels should be equally accessible, in particular those based on innovative media such as e-Services. This paper, illustrates Pasmao, an initiative for the diffusion of e-Government, using accessible media for people with disabilities. Pasmao is an accessible multimedia platform aimed to promote the use of information technology (IT), specifically, the digital signature within Leganés, a town near Madrid, Spain. The results of the evaluation of the experimental implementation of Pasmao reveal a new and promising way to promote e-Services among people with disabilities.

Digitally Networked Social Services: Mapping the National Disability Insurance Scheme (NDIS) online network in Queensland, Australia

“…People with disability increasingly use the internet for seeking health and service information, professional and peer support, and advocacy (Glencross et al ., 2021; Ramsten et al ., 2020). Indeed, the web also enhances access to government and services for many people with disability and their families, though challenges remain (Blackburn and Read, 2005; García-Crespo et al ., 2012; Mavrou et al, 2017; Sartori do Amaral et al , 2019). Policy makers could encourage NDIS-registered providers to have an online presence which is appropriate and accessible (e.g.…”

“…The implications of the intersection of digital technology and public services for people with disability are complex. Digital technologies have sometimes benefited people with disability to navigate government and public services (Blackburn and Read, 2005; García-Crespo et al ., 2012; Mavrou et al, 2017), including enhancing mobility (Sartori do Amaral et al , 2019), and through inclusive and personalised design (Liaaen et al, 2021). Digital technologies also provide new avenues for care and treatment for people with disability (Sheehan and Hassiotis, 2017).…”

Digitalisation in Health Care and Elderly Care Services

“…The sticks have proved to be a meaningful way of using technology, and they have facilitated users' inclusion in e-services and building an accessible information society (cf. García-Crespo et al, 2012). The piloting process has increased older peoples' interest in new technology: "Fear has already turned to curiosity", as a manager in residential services noted.…”