E-Payment at the Local Government Level: A Study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar

Zahari, Rustam Khairi; Ariffin, Raja Noriza Raja; Zamin, Nurhawani

doi:10.21837/pmjournal.v12.i3.130

Cited by 3 publications

(3 citation statements)

References 26 publications

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“…The result was consistent with the previous studies that also identified Effort Expectancy to have a high impact on technology adoption (Khattab et al, 2015) particularly among local authorities in Malaysia (Pitchay et al, 2016;Zahari, Ariffin, Zamin, & Noor, 2014). Effort Expectancy especially in terms of user friendliness of the service was also found to be significant in both assessing information and conducting transaction with the respective local authority's website.…”

Section: Drivers Of E-government Usesupporting

confidence: 90%

“…Effort Expectancy especially in terms of user friendliness of the service was also found to be significant in both assessing information and conducting transaction with the respective local authority's website. A study by Zahari, Ariffin, Zamin, and Noor (2014) showed that an initiative by the Shah Alam City Council (MBSA) to offer a wide range of online banking services on the their official website had increased usage as citizens had a another option to use the online payment even though the citizens had different bank accounts.…”

Section: Drivers Of E-government Usementioning

confidence: 99%

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Determinants that Influence Citizen's Usage of Different E-Government Services: A Malaysian Case Study

Wallang¹

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For the past two decades, e-government has become a part of government's development programmes throughout the world. With the availability of e-government, public services can be accessed 24 hours a day, 7 days a week. Governments have put a lot of resources into implementing e-government platforms. Technology adoption scholars have paid serious attention towards understanding the factors that influence citizens' usage of online services.However, despite the enormous research efforts that have been put forth and the use of egovernment services that has been examined widely, e-government services offered by the government agencies often remain underutilised. Malaysia has successful cases of implementing e-government services. However, a recent study about e-government adoption in Malaysia indicated that it was growing slowly with a low rate of adoption. Moreover, several studies also found that citizens were more likely to use e-information services than e-payment services, even with both services were offered online in the same webpage. As such, it is reasonable for this study to understand the reasons e-information usage was higher compared to e-payment services in e-government services.Evidence demonstrates that the Unified Theory of Acceptance and Use of Technology (UTAUT) conceptual model has been successfully employed to explain technology adoption by citizens. Furthermore, the predictors in these models have been validated by prior studies in various settings. By considering a variety of types and levels of e-government services, the present study is significant in that it examines the citizens' attitudes towards different egovernment system use. Thus, this study was conducted with the aim to identify the predictor factors in the usage of different e-government services and functions by: i) examining the main factors that influence usage of different e-government services (i.e., income tax, property tax, and traffic fines); and ii) identifying the factors leading to the usage between e-informational and e-payment services.This study involved two stages. First, interviews with participants that had used government online services were undertaken as a scoping study to get opinion about citizens' attitudes about using e-government services. After using a template analysis, five factors were identified to be relevant in the Malaysian context: Relative Advantage; Effort Expectancy; Social Influence; Perceived Trust; and Perceived Risk. Following from the scoping study, the UTAUT model was modified for this study.

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Section: Drivers Of E-government Usesupporting

confidence: 90%

Section: Drivers Of E-government Usementioning

confidence: 99%

Determinants that Influence Citizen's Usage of Different E-Government Services: A Malaysian Case Study

Wallang¹

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“…This necessitated the introduction of e-payments in revenue collection by LGAs to eliminate the weaknesses and anomalies exhibited by manual procedures in 2014. Zahari et al (2014) has argued that it is essential to channelize the system responsible for billing and receiving revenue to increase the collection of revenue by local authorities. In this spirit, in 2014 local authorities in Tanzania changed from manually administered system of own source revenue collection to online system of Local Government Revenue Collection Information System (LGRCIS), which is integrated with the Geographical Information System (GIS) .…”

Section: Introductionmentioning

confidence: 99%

Electronic Payment and Revenue Collection in Local Government Authorities in Tanzania: Evidence from Kinondoni Municipality

Kessy

2019

Tanzanian Economic Review

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This paper examines the role of e-payment on revenue collection in Kinondoni Municipal, Dar es Salaam, Tanzania. A semi-structured questionnaire was distributed to revenue collectors and administrators using simple random sampling procedure; obtaining a total of 77 respondents. Data were analysed using descriptive statistics and linear regression. The findings revealed that most of the respondents admitted that e-payment influences revenue collection by enabling the Municipal increase tax compliance. It was further revealed that e-payment can provide additional competitive edge in monitoring revenue sources, and improving the quality of financial reporting. Furthermore, the findings revealed a positive linear relationship between e-payment and revenue collection in terms of tax compliance, monitoring of revenue sources, and financial reporting. The study indicated that all e-payment modes are aligned with tax compliance. Apart from positive achievements of e-payment, poor connectivity, limited awareness, lack of technical assistance, poor experience of the technology by tax collectors, and unreliable power supply were considered as challenges in implementing e-payment system. Thus, to hasten the use of e-payment system in revenue collection, it is crucial to address the identified challenges and conduct training to all tax collectors and tax payers. Also, the geographical information system (GIS) should be integrated in the e-payment system to automate the process of allocating revenue sources.

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Sustainable Neighbourhood Planning and Design in Malaysian Perspective

Zakaria

Vikneswaran

Said

et al. 2012

AMM

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Sustainable development becomes the significant tool of planning and design of building structures and infrastructures in this decade. The land use development for neighbourhood construction should be protected from being overused and devastated. Malaysia must starts to incorporate sustainable neighbourhood planning and design so that the future generation can be benefited from this type of development. However less focus is being paid to this type of development which needs attention to be given especially on small-scale green areas. The main concern of this paper is to address the practice of sustainable neighbourhood planning and design in Malaysia as it gives much impact to the living environment of a group of community. The issues pertaining Malaysian sustainable development planning and sustainable neighbourhood design were discussed in this paper. Results from the Malaysian Local Council Structure Plan review were discussed to highlight the sustainable neighbourhood importance. The result indicates that the sustainable neighbourhood planning and design in Malaysia needs to be improved over the current practices to create more environmental-friendly neighbourhood.

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E-Payment at the Local Government Level: A Study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar

Cited by 3 publications

References 26 publications

Determinants that Influence Citizen's Usage of Different E-Government Services: A Malaysian Case Study

Determinants that Influence Citizen's Usage of Different E-Government Services: A Malaysian Case Study

Electronic Payment and Revenue Collection in Local Government Authorities in Tanzania: Evidence from Kinondoni Municipality

Sustainable Neighbourhood Planning and Design in Malaysian Perspective

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