eAirlines: strategic and tactical use of ICTs in the airline industry

Buhalis, Dimitrios

doi:10.1016/j.im.2003.08.015

Cited by 224 publications

(145 citation statements)

References 47 publications

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“…Airlines were early adopters of information and communication technologies in comparison to many other travel and tourism businesses (Buhalis, 2004). We selected China's airline market as the study's field context for several reasons.…”

Section: Research Settingmentioning

confidence: 99%

Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge

Lin

Filieri

2015

Transportation Research Part E: Logistics and Transportation Re

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Use policyThe full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-pro t purposes provided that:• a full bibliographic reference is made to the original source • a link is made to the metadata record in DRO • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders.Please consult the full DRO policy for further details. Theoretical and managerial implications are discussed.

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Section: Research Settingmentioning

confidence: 99%

Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge

Lin

Filieri

2015

Transportation Research Part E: Logistics and Transportation Re

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“…Besides, online sellers deliver the goods to the buyer's home, and customers can order as many items as they can afford [4],  Manuscript received April 25, 2013; revised June 20, 2013. Sri Astuti Pratminingsih is with The Widyatama University, Bandung, Indonesia. (e-mail : sri.astuti@widyatama.ac.id) Christina Lipuringtyas and Tetty Rimenta Lipuringtyas are with State Poly technique of Jakarta, Kampus UI Depok, Indonesia (e-mail : lipur27@gmail.com, rimenta@yahoo.com) [5]. Despites its advantages of using online shopping, consumers still reluctant to purchase from websites because of various factors such as the legitimacy of the a websites, product quality, security and information privacy and also post purchase service and trust [4] - [6].…”

Section: Introductionmentioning

confidence: 99%

Factors Influencing Customer Loyalty Toward Online Shopping

Pratminingsih¹,

Lipuringtyas²,

Rimenta³

2013

IJTEF

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Abstract-The significant growth of online shopping makes the competition in this industry become more intense. Maintaining customer loyalty has been recognized as one of the essential factor for business survival and growth. The purpose of this study is to examine empirically the influence of satisfaction, trust and commitment on customer loyalty in online shopping. This paper describes a theoretical model for investigating the influence of satisfaction, trust and commitment on customer loyalty toward online shopping. Based on the theoretical model, hypotheses were formulated. The primary data were collected from the respondents which consists of 300 students. Multiple regression and qualitative analysis were used to test the study hypotheses. The empirical study results revealed that satisfaction, trust and commitment have significant impact on student loyalty toward online shopping.

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“…Managers of SMEs have pointed out the benefits of ICTs to their businesses, which include increased sales, better communication with stakeholders and effective processes due to their utilization in their organizations. With ICT use, businesses can interact more efficiently and become digitally networked (Buhalis, 2003). Spanos et al (2002) stated that ICT eliminates distance and time constraints in accessing required information flows and hence improves coordination of activities within organizational boundaries.…”

Section: Concept Of Information Communication Technology (Ict)mentioning

confidence: 99%

The Significance of Information and Communication Technology for SMEs in Rural Communities

Asunka¹

2016

JSBED

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This research examines the significance of information communication technology (ICT) to the growth of Small and Medium Scale Enterprises (SMEs) in rural Ghana using a study of some selected SMEs in the Bawku Municipality in the Upper East region of Ghana. One hundred SMEs were sampled using simple random sampling of small businesses operating in the rural areas within the Bawku municipality. The study found out that ICT has contributed to the growth of SMEs by decreasing cost of communication and transaction, and enhancing better relations with customers and suppliers. Though ICT awareness of the benefits of ICT to SMEs is high among SME owners in the Bawku Municipality, its patronage and usage is still low. High cost of hardware and software infrastructure, non-availability of support systems and lack of expertise are some of the barriers to the adoption of ICT among SMEs. The author recommends recruiting and training (or outsourcing) of ICT expertise in SMEs, SMEs should also be encouraged to use mobile money wallets for cash transactions. Educational and institutions should also look at developing cheaper and more accessible ICT applications primarily for SMEs.

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eAirlines: strategic and tactical use of ICTs in the airline industry

Cited by 224 publications

References 47 publications

Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge

Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge

Factors Influencing Customer Loyalty Toward Online Shopping

The Significance of Information and Communication Technology for SMEs in Rural Communities

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