I nfo r m a tio n flow s a t in t e r-t e a m b o u n d a ri e s in a gil e info r m a tio n sy s t e m s d e v elo p m e n t R a hy, S a n d B a s s, J h t t p:// dx. d oi.o r g/ 1 0. 1 0 0 7/ 9 7 8-3-0 3 0-1 1 3 9 5-7_3 8 Ti t l e Info r m a tio n flow s a t in t e r-t e a m b o u n d a ri e s in a gil e info r m a tio n sy s t e m s d ev elo p m e n t A u t h o r s R a hy, S a n d B a s s, J Typ e Co nf e r e n c e o r Work s h o p It e m U RL This ve r sio n is a v ail a bl e a t : h t t p:// u sir.s alfo r d. a c. u k/id/ e p ri n t/ 4 8 2 0 0/ P u b l i s h e d D a t e 2 0 1 8 U SIR is a di git al c oll e c tio n of t h e r e s e a r c h o u t p u t of t h e U niv e r si ty of S alfo r d. W h e r e c o py ri g h t p e r mi t s, full t e x t m a t e ri al h el d in t h e r e p o si to ry is m a d e fr e ely a v ail a bl e o nli n e a n d c a n b e r e a d , d o w nlo a d e d a n d c o pi e d fo r n o nc o m m e r ci al p riv a t e s t u dy o r r e s e a r c h p u r p o s e s . Pl e a s e c h e c k t h e m a n u s c ri p t fo r a n y fu r t h e r c o py ri g h t r e s t ri c tio n s. Fo r m o r e info r m a tio n, in cl u di n g o u r p olicy a n d s u b mi s sio n p r o c e d u r e , pl e a s e c o n t a c t t h e R e p o si to ry Te a m a t: u si r@ s alfo r d. a c. u k .Abstract. Agile software development methods are being used on larger projects thus the study of inter-team communication are becoming an important topic of interest for researchers. This research addresses inter-team communication by exploring the tools and three different boundaries, inter-team, team and customers, and geographically separated teams. In this research, we gathered data from semi-structured face-to-face interviews which were analyzed following the grounded theory approach. Our study reveals consensus from different teams on the importance of virtual Kanban boards. Also, some teams members tend to adapt to other teams' preferred communication tool. We observed challenges around interdependent user stories among the different teams and highlighted the problems that rise at the different boundaries.
Keywords: agile information system development • inter-team communication • agile team boundary • communication • agile methods • cooperating agile teamsInter-team Boundaries. One of the main issues in inter-team communication occurs when members do not respond to requests from other teams. Members tend to prioritize the tasks given by their own team leader or scrum master, and postpone the tasks or requests given to them by other team's leaders. The Sales describes an incident that occurred with one of the developers under that context:"She started working at the customer but the screening wasn't completed yet and she needed to hand a document. I emailed her, called and she wasn't responding for several days and that was really frustrating. It took three days to complete that".Another issue that rises is how a team tends to assume that other teams know their status and if they are facing any setbacks. Developer-2 said: "Teams are ...