Early user involvement in the development of information technology-related products for older people

Eisma, Roos; Dickinson, Anna; Goodman, Joy; Syme, Audrey; Tiwari, Lachmi; Newell, Felicity

doi:10.1007/s10209-004-0092-z

Cited by 223 publications

(154 citation statements)

References 12 publications

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“…The opportunity to try the service for themselves therefore gave the participants the chance to explore more fully its nature and consider their requirements at a more measured pace. Eisma et al 23 suggest that older people use technology less than younger people because they are more likely to fear it. This may also have been a factor affecting the outcomes of the focus groups.…”

Section: Service Requirementsmentioning

confidence: 99%

Web-based interactive TV services for older users

Mitchell¹,

Nicolle²,

Maguire³

et al. 2007

Gerontechnology

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20w w w . g e r o n t e c h j o u r n a l . n e t J a n u a r y 2 0 0 7 , V o l 6 , N o 1 O r i g i n a lTelevision and the Internet are converging at an ever increasing rate, to create a communication and information medium for the mass market. In Britain some 62% of households already have access to digital television, many using Freeview digital TV services delivered via a rooftop aerial. In September 2005, the UK Government confirmed that digital switchover will take place between 2008 and 2012 with a plan to steadily shut down all analogue TV signals by 20121 .Digital TV offers the opportunity to provide more than just a vast range of TV channels to consumers. Already interactive TV (iTV) services, including Electronic Programme Guides and information services such as BBCi, are widely available. A further extension of the iTV concept is the provision of Internet access alongside digital TV services. Web-based iTV is delivered via a set-top box (STB) connected to the Internet by a telephone line or broadband communication connection. The user is able to surf the World Wide Web (WWW) and send and receive email using a remote control or sometimes a wireless keyboard. As web-based iTV extends access to the Internet to households who have no personal computer (PC), the technology offers the opportunity to considerably widen access to digital information services, including on-line health services and e-government services to user groups currently reluctant or unable to invest in a PC. For example, Kaye 2 comments: "As the initial hardware costs are lower for a system that is more secure, and much easier to use, than the Internet (all you need is your existing TV, set-top box, telephone point and remote control), [one can] predict Britain's 8.6 million disabled people and their families are more likely to purchase interactive V. Mitchell, C. Nicolle, M. Maguire, H. Boyle. Web-based interactive TV services for older users. Gerontechnology 2007; 6(1):20-32. This article reports a study that explored user requirements for web-based interactive TV (iTV) services from the perspective of older users. Members of a University of the Third Age (U3A) group were recruited for the study in order to explore the potential for web-based iTV to be used as a tool for mediating social communities. Focus groups and user trials were used to explore participants' reactions to the concept of web-based iTV and to identify barriers to use. The study found that the web-based iTV service offered in some contexts several advantages to personal computer use that were valued by study participants. However, significant physical and cognitive barriers to use were identified, such as cost of services, lack of privacy, information overload and learning interface equipment. Recommendations for designing web-based iTV services for older users, generated in response to these concerns, include keeping the user interface simple, avoiding multi-modal keys on the keypad and providing information portals tailored to the interests of older users. Web-ba...

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Section: Service Requirementsmentioning

confidence: 99%

Web-based interactive TV services for older users

Mitchell¹,

Nicolle²,

Maguire³

et al. 2007

Gerontechnology

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show abstract

“…This work was funded by SHEFC through the UTOPIA project (grant number HR01002), investigating the design of usable technology for older people (Eisma et al 2004). We would like to thank Kartik Khammampad who programmed the initial version of the navigation aid and carried out several of the experiments in the first phase of the evaluation.…”

Section: Acknowledgementsmentioning

confidence: 99%

How can we best use landmarks to support older people in navigation?

Goodman

Brewster

Gray

2005

Behaviour & Information Technology

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Although landmarks are an integral part of navigation, they have rarely been used explicitly within electronic pedestrian navigation aids. We describe a two-part study into the use of landmarks in such aids, using a set of field experiments. The first part investigated whether such devices can be effective for older adults (over 60 years old), who might particularly benefit from them due to declines in sensory, cognitive and motor abilities. The second part compared the effectiveness of different methods of presenting landmark information. We show that a pedestrian navigation aid based around landmarks is particularly useful for older people and demonstrate that text, speech and photographs are all effective ways of presenting landmark information, although speech on its own has some drawbacks. We found that different people prefer information to be presented in different modalities, indicating a need for personalisation, although multimodality may also help to address this issue.

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“…However, the majority of studies appear to concentrate either on specific technologies (Melander-Wikman et al 2008;Williams et al 2010;King and Workman 2006); issues of usability (McCreadie and Tinker 2005;Magnusson et al 2004;Eisma et al 2004;Demiris et al 2008); the impact of the digital divide on non-care ICT (Comyn et al 2006;Cullen et al 2009); and assistive devices within the home setting (Tinker et al 2004). Without considering broader micro-and macro-aspects of older-adult community care, it is not possible to understand the complexity involved in the construction of perceptions of, and preferences for, ICT technology.…”

mentioning

confidence: 99%