Earthquake Country: A Qualitative Analysis of Risk Communication via Facebook

Lambert, C.

doi:10.1080/17524032.2020.1719176

Cited by 9 publications

(10 citation statements)

References 14 publications

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“…Messengers also can use social media to facilitate substantive improvements in risk-related knowledge (Rains et al, 2015). Social media has been successfully used by messengers, for example, to crowdsource knowledge about missing persons, obtain vital "on the ground" response and recovery information during crises, and support collective forms of coping (Demuth et al, 2018;Lambert, 2020). Furthermore, social media has helped shape a new digital information environment where "backchannel" peer-to-peer communication has become more visible, influential, and interactive, thus challenging the dominance of traditional risk communication messengers such as risk managers, journalists, and other professional information brokers (see Sutton & Veil, 2017, for a discussion; Sutton et al, 2014).…”

Section: Messengersmentioning

confidence: 99%

The Evolving Field of Risk Communication

2020

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The 40th Anniversary of the Society for Risk Analysis presents an apt time to step back and review the field of risk communication. In this review, we first evaluate recent debates over the field's current state and future directions. Our takeaway is that efforts to settle on a single, generic version of what constitutes risk communication will be less productive than an openminded exploration of the multiple forms that comprise today's vibrant interdisciplinary field. We then review a selection of prominent cognitive, cultural, and social risk communication scholarship appearing in the published literature since 2010. Studies on trust in risk communication messengers continued to figure prominently, while new research directions emerged on the opportunities and critical challenges of enhancing transparency and using social media. Research on message attributes explored how conceptual insights particularly relating to framing, affective and emotional responses, and uncertainty might be operationalized to improve message effectiveness. Studies consistently demonstrated the importance of evaluation and how varying single attributes alone is unlikely to achieve desired results. Research on risk communication audiences advanced on risk perception and multiway engagement with notable interest in personal factors such as gender, race, age, and political orientation. We conclude by arguing that the field's interdisciplinary tradition should be further nurtured to drive the next evolutionary phase of risk communication research.

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Section: Messengersmentioning

confidence: 99%

The Evolving Field of Risk Communication

2020

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“…Social media have changed the ways people cope with COVID-19, enabling information flow among publics and from publics to authorities to support self-resilience building, seek mutual assurance, and forge collective action. Lambert (2020) summarized four key functions of social media during emergencies: providing/receiving information, warnings, and updates; seeking general support; expressing emotions, concerns, and needs; all of which can be achieved by telling or reading stories. Social media make peer-to-peer communication during the pandemic more salient than at other times.…”

Section: Literature Reviewmentioning

confidence: 99%

“…For example, Vemprala et al (2021) examined an outpouring of fear and sadness on Twitter in the wake of COVID-19. Lambert (2020) identified anger as an overwhelming emotion online related to individual behavior. The emotional outpourings often create a toxic chain of negative emotions that travels like wildfire online and trigger strong reaction.…”

Section: Literature Reviewmentioning

confidence: 99%

“Sharing Is Caring”: Participatory Storytelling and Community Building on Social Media Amidst the COVID-19 Pandemic

Hou

2023

American Behavioral Scientist

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While most health communication studies tend to adopt an information-based approach to unpacking the communication issues around COVID-19, scant attention has been paid to the emerging narratives from local communities as a way of sensemaking, self-representation, and creative responses to the pandemic. Especially locally driven narratives that convey positive emotions and exhibit remarkable resilience of the great majority are underexamined. To narrow this gap, this study analyzed a Facebook-based, participatory storytelling program to reveal how local communities (co-)construct humanized narrative accounts of lived experiences and context-specific knowledge about pandemic responses. Data collection involved qualitative content analysis of 245 user-generated stories, associated with comments and engagement from the group members, for a 6-month period. Results show that open and participatory storytelling on social media affords a pathway of performing togetherness even though individuals narrate their lived pandemic experiences differently. Such performing togetherness somewhat facilitated virtual community building. This study contributes to the health communication literature with a refreshing perspective of understanding the grounded, participatory storytelling as a vehicle of collective sensemaking and community spirit-lifting.

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“…Jung and Moro (2014) found five func tionalities after the 2011 Great East Japan earthquake: citizen interpersonal communication; grouplevel communication for organizations, local communities, and local media; distribution channels for the mass media; information dissem ination and gathering; and direct communication between citizens, the media, and the government. Social networks have been used by nonprofit organizations and the media, for example after the 2010 Haiti earthquake (Muralidharan et al 2011), as well as to assess citizen mental health after the 2009 L'Aquila earthquake (Masedu et al, 2014), to disseminate information to deaf people after the 2016 Amatrice earthquake (Rotondi et al, 2018) or to continuously discuss earthquake hazard in Alaska (Lambert, 2020).…”

Section: Introductionmentioning

confidence: 99%

Odziv javnosti i edukacija javnosti pomoću društvenih mreža nakon potresa u Zagrebu 22. ožujka 2020.

et al. 2022

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Following the 22 March 2020 ML 5.5 earthquake near Zagreb, Croatia, the citizens became increasingly interested in earthquakes and the multitude of simultaneous visitors caused the webpage with Croatian Seismological Survey reports on earthquakes to crash. To remedy the situation, seismologists used social network accounts to provide information, using the opportunity to educate the citizens on basic concepts of seismology, earthquake preparedness and the occurring seismic sequence. Citizens’ feedback was useful to improve the communication, but required extensive moderation. In July 2020, three seismologists from the Department of Geophysics, Faculty of Science, University of Zagreb, one from the Slovenian Environment Agency, and a psychologist from the Croatian Catholic University conducted a poll to find out which sources of information citizens mostly use, their knowledge about earthquakes, and the level of fear they were experiencing due to the earthquakes. Most respondents relied on institutional sources of information and their knowledge on different aspects of earthquake preparedness increased relatively compared to the time before the earthquake. The majority of respondents was extremely worried on the day of the mainshock, predominantly because they were concerned of a possible stronger event, their safety and the safety of their close ones.

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Earthquake Country: A Qualitative Analysis of Risk Communication via Facebook

Cited by 9 publications

References 14 publications

The Evolving Field of Risk Communication

The Evolving Field of Risk Communication

“Sharing Is Caring”: Participatory Storytelling and Community Building on Social Media Amidst the COVID-19 Pandemic

Odziv javnosti i edukacija javnosti pomoću društvenih mreža nakon potresa u Zagrebu 22. ožujka 2020.

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