Eco-Design of Airport Buildings and Customer Responses and Behaviors: Uncovering the Role of Biospheric Value, Reputation, and Subjective Well-Being

Abstract

This research was an empirical effort to uncover the influence of eco-design of airport buildings on customer approach responses and behaviors. A survey methodology with empirical data analysis was used to attain the research purpose. Our findings revealed that eco-design contributes to enhancing airport reputation and airport customers’ subjective well-being. In addition, eco-design, reputation, and well-being directly/indirectly increase customer approach intentions. Our result also indicated that the association between eco-design and airport reputation is under the significant influence of biospheric value. Moreover, airport reputation and subjective well-being mediated the effect of eco-design on intentions. The comparative importance of airport reputation in determining approach intentions was identified. Overall, the proposed theoretical framework satisfactorily accounted for approach intentions. Given the lack of knowledge about eco-design in the airport literature, this research help boosts airport researchers’ and practitioners’ understanding of the role of eco-design and its criticality in explicating approach formation and behaviors.

Travelers’ Subjective Well-Being as an Environmental Practice: Do Airport Buildings’ Eco-Design, Brand Engagement, and Brand Experience Matter?

“…This was in agreement with previous evidence indicating that employing a green service design in hotels would help in the engagement of customers with the brand [73,74]. Additionally, the eco-design of airport buildings significantly influenced the reputation of airports [59]. The result also agreed with earlier tourism investigations which underlined the importance of brand reputation and engagement in explaining subsequent behaviors and decision-making [75,76].…”

“…The integration of natural elements into a hotel physical environment led to increased customer retention, satisfaction and well-being [72]. Han and co-authors [59] also demonstrated a strong independent relationship between the green physical environment at airports and customers' subjective well-being. Moon et al [11] also emphasized the need for a biophilic design to induce affective and cognitive appraisals of passengers' experiences.…”

“…A survey-based study was conducted adapting questions to cover the holistic idea that served the objectives of the study. Seven items of an airport's eco-design were adapted from Han et al [59]. These items showed the dimensions of airport environmental design that travelers encounter during their stays at airports.…”

Biophilic Design and Its Effectiveness in Creating Emotional Well-Being, Green Satisfaction, and Workplace Attachment Among Healthcare Professionals: The Hospice Context

“…Five attitude items with a 5-point Likert-type scale from "extremely disagree" [1] to "extremely agree" [5] were evaluated in the questionnaire. Based on the study conducted by Han et al (2020), five bipolar semantic-differential scales were used to assess emotional well-being (e.g., "uncomfortable"…”

Understanding the role of corporate social responsibility and sustainable supply chain management in shaping the consumers’ intention to use sharing platforms

“… Dangelico and Pujari (2010) highlighted the importance of eco-design in the product life cycle and argued that the market is unaware of the eco-design processes. Han et al (2020) indicated that the eco-design of airport buildings positively affects the reputation of a company and drives customer purchases. However, Hu et al (2019) found that eco-design practices adopted by sharing economy platforms do not drive customer intention.…”