“…Although a great deal of research has investigated consumers’ responses to corporate crises, the underlying psychological mechanisms, and contingency factors (e.g., Cleeren, Dekimpe, and Van Heerde 2017; Gao et al 2015; Grappi, Romani, and Bagozzi 2013a, 2013b; Xie and Bagozzi 2019), little is known about the roles of the origin of offending companies and country stereotypes in this context. This is surprising given that a substantial body of international marketing research demonstrates that a company’s or brand’s COO (e.g., Allman et al 2015; Choi et al 2016; Herz and Diamantopoulos 2017; Tran and Paparoidamis 2020) and associated country stereotypes (e.g., Chattalas, Kramer, and Takada 2008; Chen, Mathur, and Maheswaran 2014; Diamantopoulos et al 2017; Halkias, Davvetas, and Diamantopoulos 2016; Magnusson, Westjohn, and Sirianni 2019) can shape consumer behavior toward companies and brands in noncrisis settings. The notion that a company’s COO might also matter in the context of corporate crises is supported by recent evidence showing that wrongdoings of foreign brands receive 80% more media coverage (in terms of number of stories) than wrongdoings of domestic brands (Stäbler and Fischer 2020).…”