“…These include the use of Personal Protective Equipment (PPE), 13 , 14 , 15 , 16 , 17 changes to pharmacy layout, 18 , 19 , 20 , 21 , 22 enhanced cleaning and disinfecting of surfaces, 16 , 17 , 18 , 19 , 20 , 21 and the introduction of social distancing measures. 13 , 14 , 16 , 18 , 22 Similarly, evidence of pharmacies reconfiguring their systems and redeploying staff to deliver services such as the expansion of medicines delivery services, 13 , 16 , 23 , 26 or the uptake of technology such as telephone/video consultations and use of social media to engage with customers, have been cited. 24 , 25 , 26 However, the perspectives of staff working in community pharmacy in the UK are largely underrepresented.…”