Economic theory and consumer vulnerability

Riefa, Christine; Gamper, Harriet

doi:10.4324/9781003104650-2

Cited by 2 publications

(5 citation statements)

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“…This has contributed to eroding traditional information asymmetries between consumers and businesses (OECD, 2018 [35]). E-commerce has also provided access to markets to certain subsets of consumers, such as many disabled consumers, from which they may previously have been excluded (Simpson, 2020 [36]).…”

Section: Rapid Uptake Of E-commerce Accelerated By the Pandemic And R...mentioning

confidence: 99%

“…Some jurisdictions have begun to anchor a broader view of consumer vulnerability in the law. Simpson (2020 [36]), for example, considers that "the legislative pendulum has swung away from a system based on freedom of contract, with some defined exceptions, towards a more generic principle of assuming a wide degree of vulnerability with some consumers requiring particular attention over and above a baseline". The Brazilian Consumer Defence Code, for example, regards all consumers as vulnerable by definition.…”

Section: Possible Implications For Consumer Law In Some Jurisdictionsmentioning

confidence: 99%

“…The Consumer Protection Act Québec prohibits commercial advertising directed at children under 13 years of age in print and electronic media. 36…”

Section: Canadamentioning

confidence: 99%

“…This includes taking advantage of any mental, psychological or physical disability of a consumer, of which the business is or ought to be aware (UNCTAD, 2018 [181]). Morocco Law 31-08 Enacting Consumer Protection Measures, Article 59 provides that abusing a consumer's "weakness or ignorance" ("abus de la faiblesse ou de l'ignorance") may lead to a contract's nullification, consumer refunds and payment of damages (Simpson, 2020 [36]). United States Personalisation practices that cause substantial injury to consumers that cannot reasonably be avoided (e.g.…”

Section: Canadamentioning

confidence: 99%

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Consumer vulnerability in the digital age

2023

OECD Digital Economy Papers

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Protecting consumers when they are most vulnerable has long been a core focus of consumer policy. This report first discusses the nature and scale of consumer vulnerability in the digital age, including its evolving conceptualisation, the role of emerging digital trends, and implications for consumer policy. It finds that in the digital age, vulnerability may be experienced not only by some consumers, but increasingly by most, if not all, consumers. Accordingly, it sets out several measures to address the vulnerability both of specific consumer groups and of all consumers, and concludes on avenues for more research on the topic. The report was prepared by Nicholas McSpedden-Brown and Reiko Odoko, under the supervision of Brigitte Acoca of the OECD Secretariat. It was approved and declassified by written procedure by the Committee on Consumer Policy on 31 March 2023 and prepared for publication by the OECD Secretariat.The report was developed with the support of a voluntary contribution from the Consumer Affairs Agency, Government of Japan.

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Section: Rapid Uptake Of E-commerce Accelerated By the Pandemic And R...mentioning

confidence: 99%

Section: Possible Implications For Consumer Law In Some Jurisdictionsmentioning

confidence: 99%

“…The Consumer Protection Act Québec prohibits commercial advertising directed at children under 13 years of age in print and electronic media. 36…”

Section: Canadamentioning

confidence: 99%

Section: Canadamentioning

confidence: 99%

See 2 more Smart Citations

Consumer vulnerability in the digital age

2023

OECD Digital Economy Papers

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“…The research of the Norwegian Consumer Council shows that consumers are still pervasively tracked and profiled online and have no way of knowing which entities process their data and how to stop them (Forbrukerrådet study, 2020). 75% of people around the world are worried about how businesses use their online data (Riefa, 2017). Howells emphasises that advances in technology should not in themselves be an excuse for deregulation (Howells, 2020).…”

Section: Strike a Balance And Decrease The Risks Of Digital Asymmetricmentioning

confidence: 99%

International scientific conference "New Challenges in Economic and Business Development – 2021: Post-Crisis Economy" : Proceedings

2021

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Global pandemic COVID-19 has increased the level of digitalization which allows public and private sector organizations in the world to employ people remotely outside office premises and crossing borders of the world. Remote work is one of the new employment forms caused by the impact of digitalization, which keeps conquering and strengthening the positions on our daily professional lives.It means extended use of different new employment forms, including the digital transition of administration processes and business management, improvement of digital skills and competences, contributing to development of areas of services and products with higher benefit (Breaugh, Farabee, 2012). Research aims to study basic principles and tendencies of remote work organization based on theoretical aspects, draw conclusions and elaborate proposals for improvement of remote work. In order to achieve the goal, the tasks are as follows: 1) provide the explanation of remote work organization; 2) describe secondary data from a conducted survey by Milasi, S., Fernandez -Macias, E., Gonzalez-Vazquez, I. 2020, European Commission; 3) conduct survey about remote work.

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Economic theory and consumer vulnerability

Cited by 2 publications

References 0 publications

Consumer vulnerability in the digital age

Consumer vulnerability in the digital age

International scientific conference "New Challenges in Economic and Business Development – 2021: Post-Crisis Economy" : Proceedings

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