Ecosystem transformation for digital servitization: A systematic review, integrative framework, and future research agenda

Kolagar, Milad; Parida, Vinit; Sjödin, David

doi:10.1016/j.jbusres.2022.03.067

Cited by 102 publications

(109 citation statements)

References 178 publications

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“…We then articulate the platform power dynamics through three phases of platform evolution, which are derived from an interpretation of platform's innovation research (Cutolo and Kenney 2020;Kolagar, Parida, and Sjödin 2022;Rodon, Modol and Eaton 2021;Teece 2017). They are: formation, where the platform is launched and starts to be used by agents; domination, where the platform has been widely adopted and operates under a relatively stable design within the original field; and cross-field expansion, where the platform expands to running head: HOW DIGITAL PLATFORMS ORGANIZE IMMATURITY 20 other fields, leveraging their accumulation of power.…”

Section: Immaturitymentioning

confidence: 99%

“…We then articulate the platform power dynamics through three phases of platform evolution, which are derived from an interpretation of platform innovation research (Cutolo and Kenney 2020; Kolagar, Parida, and Sjödin 2022; Rodon, Modol, and Eaton 2021; Teece 2017): formation, where the platform is launched and starts to be used by agents; domination, where the platform has been widely adopted and operates under a relatively stable design within the original field; and cross-field expansion, where the platform expands to other fields, leveraging their accumulation of power. Although we describe for each stage the dominant forms of power and counterpower accumulation that enable the transformation of the field, we acknowledge that several forms of power coexist in these phases, that the evolution of platforms is often nonlinear, and that not all platforms will become dominant.…”

Section: A Sociosymbolic Perspective Of Digital Platformsmentioning

confidence: 99%

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How Digital Platforms Organize Immaturity: A Sociosymbolic Framework of Platform Power

2023

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The power of the digital platforms and the increasing scope of their control over individuals and institutions have begun to generate societal concern. However, the ways in which digital platforms exercise power and organize immaturity—defined as the erosion of the individual’s capacity for public use of reason—have not yet been theorized sufficiently. Drawing on Bourdieu’s concepts of field, capitals, and habitus, we take a sociosymbolic perspective on platforms’ power dynamics, characterizing the digital habitus and identifying specific forms of platform power and counterpower accumulation. We make two main contributions. First, we expand the concept of organized immaturity by adopting a sociological perspective, from which we develop a novel sociosymbolic view of platforms’ power dynamics. Our framework explains fundamental aspects of immaturity, such as self-infliction and emergence. Second, we contribute to the platform literature by developing a three-phase model of platform power dynamics over time.

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Section: Immaturitymentioning

confidence: 99%

Section: A Sociosymbolic Perspective Of Digital Platformsmentioning

confidence: 99%

How Digital Platforms Organize Immaturity: A Sociosymbolic Framework of Platform Power

2023

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“…A platform approach to service delivery would not be possible without the affirmation of digitalization. Indeed, the advent of Industry 4.0 technologies is redesigning how services are conceived and distributed [3,9]. In recent years, the literature has been converging toward the concept of DS [4].…”

Section: From Servitization To Dsmentioning

confidence: 99%

“…DS can be defined as a multifaceted and incremental process [8,9]. Its actualization implies different layers of complexity, especially in relation to the type of service offered, if 'base', 'intermediate', or 'advanced', adopting the services classification proposed by Baines and Lightfoot in 2014 [10].…”

Section: Introductionmentioning

confidence: 99%

From After-Sales to Advanced Services: A Network Analysis on the Impacts of Digital Servitization Evolution

Galvani

Carloni²,

Bocconcelli³

et al. 2022

Sustainability

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The B2B context has experienced a push toward digital servitization (DS), i.e., the development of services by means of digital technologies. There are three levels of DS: (1) product provision, (2) after-sale servicing, and (3) advanced services taking after-sales to the next level. At level 3, DS evolves from a product and service-oriented strategy to a service-centric one. The literature has acknowledged the changes provoked by levels 1 and 2 of DS. Yet, further changes at level 3 still have not been explored. This research aims to understand the impact of DS’s evolution after the DS setup, with an intra- and interorganizational focus. To reach this aim, the case of Beta, an Italian mechatronic manufacturer implementing IIoT-based DS, is analyzed. The adopted framework is the ‘developing’, ‘producing’, ‘using’ (DPU) framework, formulated within the industrial marketing and purchasing (IMP) approach. Results are summarized in three propositions, showing how: (1) DS complexity unfolds intra- and interorganizationally and is gradually embedded in the three settings of the framework; (2) integration of settings and resources becomes essential; and (3) processes of resource procurement, development, and integration allow the evolution toward a service platform. Theoretical and managerial implications are provided.

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“…Moreover, it is considered a basis for longterm economic growth, as it implies that firms are exposed to international competitors (Kraus et al, 2016). Nevertheless, the relationship between international product sales and servitization remains an area that has received little attention in the literature (Kamp, 2018), leaving multiple "gaps" to be analyzed (Kolagar et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

9th International Conference on Business Servitization

Vendrell‐Herrero¹,

Bustinza²,

Opazo‐Basáez³

2022

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Ecosystem transformation for digital servitization: A systematic review, integrative framework, and future research agenda

Cited by 102 publications

References 178 publications

How Digital Platforms Organize Immaturity: A Sociosymbolic Framework of Platform Power

How Digital Platforms Organize Immaturity: A Sociosymbolic Framework of Platform Power

From After-Sales to Advanced Services: A Network Analysis on the Impacts of Digital Servitization Evolution

9th International Conference on Business Servitization

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