Education and training for preventing and minimizing workplace aggression directed toward healthcare workers

Abstract

Background Workplace aggression constitutes a serious issue for healthcare workers and organizations. Aggression is tied to physical and mental health issues at an individual level, as well as to absenteeism, decreased productivity or quality of work, and high employee turnover rates at an organizational level. To counteract these negative impacts, organizations have used a variety of interventions, including education and training, to provide workers with the knowledge and skills needed to prevent aggression. Objectives To assess the e ectiveness of education and training interventions that aim to prevent and minimize workplace aggression directed toward healthcare workers by patients and patient advocates. Search methods CENTRAL, MEDLINE, Embase, six other databases and five trial registers were searched from their inception to June 2020 together with reference checking, citation searching and contact with study authors to identify additional studies. Selection criteria Randomized controlled trials (RCTs), cluster-randomized controlled trials (CRCTs), and controlled before and a er studies (CBAs) that investigated the e ectiveness of education and training interventions targeting aggression prevention for healthcare workers. Data collection and analysis Four review authors evaluated and selected the studies resulting from the search. We used standard methodological procedures expected by Cochrane. We assessed the certainty of evidence using the GRADE approach. Education and training for preventing and minimizing workplace aggression directed toward healthcare workers (Review)

Mental health workers' experiences of support and help‐seeking following workplace violence: A qualitative study

“…Workplace violence can lead to adverse effects on organizations and on the physical and mental health of their workers (Geoffrion et al, 2020; Liu et al, 2019). Healthcare staff affected by workplace violence suffer physical injuries and negative behavioral, cognitive, and emotional outcomes (Mento et al, 2020; Nowrouzi‐Kia, Isidro, Chai, Usuba, & Chen, 2019).…”

Interventions to Address and Prevent Violence Toward Health Care Workers in the Emergency Department

“…Multiple databases were searched. The literature search periods were up to June 2020 for the SR by Geoffrian et al 9 ; up to May 2019 for the SR by Spelten et al 6 ; between January 2000 and April 2019 for the SR by Raveel and Schoenmakers 10 ; between January 2009 and December 2017 for the SR by d'Ettore et al 11 ; up to April 2016 for the SR by Weiland et al 12 ; between January 1991 and February 2016 for the SR by Gaynes et al 14 ; and up to December 2015 for the SR by Ramacciati et al 13 The relevant primary studies in these SRs comprised RCTs, non-randomized comparative studies, and pre-and post-studies and the number of relevant primary studies in each SR ranged between 1 and 5. In addition, 1 SR 13 included a review article, and 1 SR 10 included a SR and a review article.…”

“…Of these 47 potentially relevant articles, 40 publications were excluded for various reasons, and 7 publications met the inclusion criteria and were included in this report. These comprised 7 systematic reviews (SRs) 6,[9][10][11][12][13][14] No randomized controlled trials (RCTs) or evidence-based guidelines were identified. Appendix 1 presents the PRISMA 15 flow chart of the study selection.…”

“…The countries of origin of the first authors of the included SRs 6,9-14 were Australia, 6,12 Belgium, 10 Canada, 9 Italy, 11,13 and the US. 14 The majority of primary studies included in these SRs were conducted in the US.…”

Common Occupational Trauma: Is There a Relationship with Workers’ Mental Health?

“…The frequency of traumatic events is not the same in the different categories of workers. Violence and bullying constitute a serious issue in all workplaces, and especially for healthcare workers [21][22][23]. Injuries at work are also common in health care workers, who are particularly prone to needle sticks and biological injuries [24,25].…”