2002
DOI: 10.1006/cpac.2002.0552
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Educational Consumers or Educational Partners: A Critical Theory Analysis

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Cited by 44 publications
(41 citation statements)
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“…Standard forms have been devised by the DXL University with the guise of attempting to measure teachers' accountability and maintaining quality in education. It is also seen as a managerial tool intended as a disciplining power over academics, which is based on the market-based logic of student as consumers of educational product (see also Singh, 2001). It has potentially unfortunate consequences.…”
Section: How Do Customers See Us? (Customer Perspective) What We Musmentioning
confidence: 99%
See 1 more Smart Citation
“…Standard forms have been devised by the DXL University with the guise of attempting to measure teachers' accountability and maintaining quality in education. It is also seen as a managerial tool intended as a disciplining power over academics, which is based on the market-based logic of student as consumers of educational product (see also Singh, 2001). It has potentially unfortunate consequences.…”
Section: How Do Customers See Us? (Customer Perspective) What We Musmentioning
confidence: 99%
“…But the formal student evaluation is for public dissemination. It can thus be argued that the institutionalized student rating of teachers is a steering mechanism set up to measure teachers' accountability in their teaching endeavours (Singh, 2001). It imposes the measurers' conception of performance as opposed to the subjective and self-developmental informal feedback of the professional.…”
Section: How Do Customers See Us? (Customer Perspective) What We Musmentioning
confidence: 99%
“…In the US, data on student satisfaction has been collected systematically for many years, associated with aspirations of quality enhancement and sometimes with ideas of student empowerment (Singh, 2002). In England, such ideas led to the establishment of the National Student Survey (NSS) from 2005, which measures undergraduate students' satisfaction with their learning experience (Higher Education Funding Council for England [HEFCE], 2011).…”
Section: Introductionmentioning
confidence: 99%
“…This is particularly topical in light of recent research into the role of students as consumers (Singh, 2002). Some studies have suggested that some students may feel a level of academic entitlement (Singleton-Jackson, Jackson & Reinhart, 2010), and are thus demanding more 'value' from their education (Woodall, Hiller & Resnick, 2014).…”
Section: Student Perceptions Of Problem-based Learningmentioning
confidence: 99%