6T he super-utilizer (SU) strategy is pivotal to health care system transformation.1 Super-utilizers are patients with high medical costs from recurring, preventable inpatient or emergency department (ED) visits.2 Although super-utilizers represent 5% of the population, they account for 50% of health care expenditures.3 The SU strategy focuses on reducing these expenditures by reducing preventable hospital visits, employing a strategy based on data, 6 stakeholder engagement, and clinical redesign. It is clear that system transformation requires fundamental changes to produce high value care or improved outcomes at lower cost. 4 The SU strategy was developed when Dr Jeffrey Brenner translated law enforcement hotspot concepts to medicine, identifying and then allocating resources to outliers of hospital utilization in the same way police departments identify and staff high crime areas.
5Community-based care coordination is a home-visit program that connects super-utilizers with primary care and community resources, and is the crux of SU clinical redesign.2 Care coordinators (licensed practical nurse, medical assistant, or social worker) work with super-utilizers to abate social determinants that contribute to high utilization and expenditures (ie, lack of transportation, lower education, housing insecurity).Program administrators (registered nurse and program manager) and health coaches comprise the multidisciplinary care coordination team. The team is supported by a dynamic data infrastructure that identifies super-utilizers, tracks utilization and spending trends, reports outcomes, and supports continuous process improvement. The strategy aligns patients' needs and community assets through stakeholder engagement, creating partnerships between patients, teams, payers, community, and health care resources.
7In Camden, New Jersey, a study is underway to evaluate this model's outcomes and potential cost savings.One doesn't have to wait for results of the Camden study to find data supporting key elements of the SU strategy. A nurse-led care coordination program in Doylestown, Pennsylvania has demonstrated improved outcomes and lower expenditures among Medicare beneficiaries for over 10 years.8 This randomized control trial demonstrated a 25% lower mortality risk, and in the highest risk population-defined as ≥1 admission in the past year along with a diagnosis of heart failure, coronary disease, or COPD-a 36% reduction in Part A and B Medicare expenditures. 8,9 The early success of these and other emerging programs is guiding policy. An SU learning collaborative not only developed key policy recommendations, but is working at the state level to advocate for reform.
10Combined data from 3 of the programs demonstrated a 34% reduction in hospital admissions and savings of $1.2 million over 12 months.
10Health care system transformation will occur under this strategy, as a result of intentional learning 2 with implications for policy. Super-utilizers are "superdetectors," helping to clearly identify system inefficiencies...