Effect of Culture, Age, and Language on Quality of Services and Adoption of IP Applications

Effect of ageing on perception of quality of IP-based personal communication applications

“…Perception changes with many factors which includes ageing. This study builds on the results of the previous paper [14] and confirms that IT related characteristics can be used to differentiate users.…”

“…Perceived QOS is one of two main components of QOS proposed by the previous research [14] that should be considered. The three dimensions for assessing Perceived QOS (on the same IP application) of users with different human centric factors are the cultural dimension, ageing dimension, and language dimension.…”

“…The basic constructs of the ageing dimension have been presented in the previous paper [14]. The five variables chosen to reflect the characteristics of the ageing dimension were IT knowledge, IT experience, physical expectancy, coping with unexpected events and the ability to notice.…”

VoIP quality measurement: subjective VoIP quality estimation model for G.711 and G.729 based on native Thai users

“…Moreover, based on the national cultural dimensions of Hofstede [14], it has been reported that users from Thailand, India, and Denmark will perceive quality of the same application differently because Thai people have their own culture, which is different to other cultures in other countries [15]. Besides, based on the characteristics of Thai people and the way they respond to situations, they usually do not respond in an extreme manner to either good or bad conditions, whereas westerners generally emphasize on black and white or winning and losing.…”