Effect of Head Nurses Emotional Intelligence Educational Program on Nurses Motivation and Organizational Support

Abstract

Head nurses' emotional intelligence is important to the quality of their job, including clinical decision-making, critical thinking, evidence, and knowledge application in practice. Therefore, the professional nurse should have the ability to understand the views and needs of a wide variety of people to be motivated, supported, and satisfied. Aim: The study aims to examine the effect of head nurse's emotional intelligence training program on staff nurses' motivation and perceived organizational support. Research design: Quasi-experimental research design was utilized in this study. Setting: The study was conducted at the health insurance Hospital -Minia governorate. Subjects: A convenience sample of head nurses and staff nurses was included in the study. Tools: four tools were used in this study; emotional intelligence knowledge questionnaire, emotional intelligence self-assessment questionnaire, motivation scale, and perceived organizational support scale. Results: The total knowledge level of emotional intelligence and its subscales among head nurses were low before the program implementation; they had high level after the program implementation with statistically significant differences; also the staff nurse motivation level and perceived organizational support level was increased after implementing emotional intelligence educational program for head nurses Conclusions: an improvement in the knowledge level has been observed after the program was implemented. Recommendations: Periodical workshops and programs for first-line managers to develop their emotional intelligence competencies to be more motivated and empowered and supported for their nurses.