Effect of Job Crafting on Hotel Frontline Employees’ Work Role Performance: The Role of Work Engagement and Leader-Member Exchange

Yadav, Ayushi; Dhar, Rajib Lochan

doi:10.1080/15256480.2022.2114972

Cited by 7 publications

(2 citation statements)

References 77 publications

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“…Some studies examine work engagement as an outcome of the job crafting variable (Shin et al, 2020;Ok & Lim, 2022), while others indicate that work engagement serves as an antecedent variable for job crafting (Chen, 2019). Other studies demonstrate that work engagement becomes a mediating variable (Arasli et al, 2019;Yadav & Dhar, 2022;Zhao et al, 2023), as well as job crafting (Khalil et al, 2023).…”

Section: Immigrant Hotel Employees In North Cyprusmentioning

confidence: 99%

Examining Job Crafting and Work Engagement In the Hotel Industry: a Systematic Literature Review

Kristiana,

Sijabat,

Sudibjo

et al. 2024

J. of Law and Sust. Develop.

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Objective: The objective of this study was to review existing research on job crafting and work engagement in hotel industry. The aim is to provide a reference for hotels to enhance job crafting and work engagement among their employees. Theoretical Framework: The current study examines job crafting and work engagement in hotel industry. Method: This study adopts a systematic literature review by selecting and analysing seven relevant studies published between 2013 and 2023 from Scopus database. This study applies PRISMA to systematically synthesize and integrate existing research on job crafting and work engagement in hotel industry through identification, screening, and feasibility. Findings: The results of previous research have proven that there is a positive relationship between job crafting and work engagement in the hotel industry, and vice versa. The variables of job crafting and work engagement also play a role as mediating variables. Practical implications: This study provides practical implications by fostering organizational context and formal organizational systems that can encourage job crafting, both in terms of policies and procedures. To enhance job crafting and work engagement, hotel management should pay attention to emotional support. Originality/value: The existing literature concerning job crafting and work engagement within the hotel industry is constrained. This research offers a thorough and critical analysis in response to the existing limited literature.

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Section: Immigrant Hotel Employees In North Cyprusmentioning

confidence: 99%

Examining Job Crafting and Work Engagement In the Hotel Industry: a Systematic Literature Review

Kristiana,

Sijabat,

Sudibjo

et al. 2024

J. of Law and Sust. Develop.

View full text Add to dashboard Cite

show abstract

“…Some studies have provided empirical evidence for the mediating role of Job Crafting in the relationships between Work Engagement and other work-related variables [ 19 , 20 ]. While other studies propose the mediating role of Job Crafting in the relationships between Work Engagement and job-related outcomes [ 21 ]. Despite this growing body of evidence, as recommended by one of the latest meta-analyses [ 9 ], more research is needed on the cyclical effects of Job Crafting on certain variables, such as Work Engagement itself.…”

Section: Introductionmentioning

confidence: 99%

It Is Better for Younger Workers: The Gain Cycle between Job Crafting and Work Engagement

Topa

Aranda-Carmena

2022

IJERPH

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Job Crafting has been proposed as a new perspective, consisting in a bottom-up strategy to achieve person–job fit by emphasizing employees’ active participation and spontaneous change in job design, which is specifically adequate for older workers. Despite this fact, the cyclical influence between Work Engagement and Job Crafting over time has been less researched. We postulated that a gain cycle could be observed in the relationships between Job Crafting and its outcomes. Hence, we tested a longitudinal moderated mediation model in which Work Engagement increases over time through an increment in Job Crafting behaviors (Hypothesis 1), while this process is moderated by workers’ age (Hypothesis 2). The present study follows a three-wave design where participants (N = 126) responded to online surveys at three measurement waves, three months apart. At Time 1 and Time 3, we assessed Work Engagement, Job Crafting behavior, and demographic variables, while at Time 2 we only assessed Job Crafting. Our findings partially differ from what was expected. The findings supported that the relationship between Work Engagement at Time 1 and changes in Job Crafting behavior across time was negative and non-significant, failing to provide support for Hypothesis 1. Related to Hypothesis 2, our results are mixed. Although the interaction between changes in Job Crafting and workers’ age did not demonstrate a statistical influence on Work Engagement at Time 3, our findings suggested that the direct influence was complemented by a negative indirect effect through the longitudinal increase of Job Crafting, which mainly affects aged workers. Practical and theoretical implications are discussed.

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The Role of Service Innovation and Work Engagement on Creativity and Training-Learning Effort

Can,

Kiliçalp,

Akyürek

2024

International Journal of Hospitality & Tourism Administrati

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Effect of Job Crafting on Hotel Frontline Employees’ Work Role Performance: The Role of Work Engagement and Leader-Member Exchange

Cited by 7 publications

References 77 publications

Examining Job Crafting and Work Engagement In the Hotel Industry: a Systematic Literature Review

Examining Job Crafting and Work Engagement In the Hotel Industry: a Systematic Literature Review

It Is Better for Younger Workers: The Gain Cycle between Job Crafting and Work Engagement

The Role of Service Innovation and Work Engagement on Creativity and Training-Learning Effort

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