Effect of Quality of Work Life to Employees’ Job Performance in Private Clinics in Ho Chi Minh City, Vietnam

Abstract

Among sources of an organization, human resource is regarded as the most important one. Therefore, factors affecting to employees' job performances have to be studied, especially in private clinics, since employees working in these clinics are persons directly taking care of patients. This empirical study will discuss about the Quality of Work Life with characteristics of Working environment (WKE); Facilities (FAC); Promotion policies (PMP); Leadership style (LDS) which are proposed to affect positively to Employee Job Performance (EJP). In addition, the study collected 202 good samples in the private clinics in Ho Chi Minh City to analyze this issue. After analyzing the data and the results showed that, factor affecting most and strongly to EJP was factor LDS with β = 0.330; the second factor affecting positively and strongly to EJP was FAC with β = 0.230; the third factor affecting strongly to EJP was PMP with β = 0.195 and the final one was WKE with 0.166. Besides, basing on this finding, the author suggested managers of private clinics as well as scholars refer this study to orient their strategies or use it as database to improve employees' performance in the internationalized context in the new era and the severe competition between enterprises.

How leadership styles influence organizational outcomes: an empirical study in Vietnamese SMEs

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“…, 2021). Narrowly, though Vietnamese SMEs have essentially contributed to the economic development (Nguyen, 2019), they have experienced many challenges and hindrances (Tran and Vo, 2020) such as inefficient management and scant capabilities ((Liem and Hien, 2020). In this regard, the practicality of this research is cast to assist leaders to improve their leadership styles and effectiveness which will contribute to businesses' longevity and sustainable development.…”

A Review of the Management Process with the Mediating Role of the Budget Process on the Performance of Vietnamese SMEs

“…Additionally, to maintain its competitive advantages in today's business environment, SMEs are required to constantly focus on maximizing its effectiveness and efficiency within the budget control process (Yee, Khin, & Ismail, 2016). The management process with the mediating role of the budget process requires the focus directed at the improvement of SME performance (Nguyen, 2019). To achieve sustainability within the global markets, the Vietnamese SMEs should adopt key-improvements to; management systems and processes, growth, and notable improvement to business management, this is facilitated by maintaining its current levels to global trends (Nguyen, 2019).…”

“…The management process with the mediating role of the budget process requires the focus directed at the improvement of SME performance (Nguyen, 2019). To achieve sustainability within the global markets, the Vietnamese SMEs should adopt key-improvements to; management systems and processes, growth, and notable improvement to business management, this is facilitated by maintaining its current levels to global trends (Nguyen, 2019). Shamsudeen, Keat, and Hassan (2016), the contribution of SMEs is a key element within the development of the economy, this sector poses many challenges and is evidenced with a diverse array of issues such as; accessing appropriate finance, viable business plan, low level of entrepreneurial skills, and inadequate equity capital, high rate of enterprise mortality, poor infrastructural facilities, shortage of skilled manpower among others.…”

“…Historically most SMEs have only focused on profits, the revenues, and the overall financial performance of the enterprise. It is now relevant to consider the entire overall picture of the SMEs; the nonfinancial elements are now considered a key factor as well, not just the financial performance (Nguyen, 2019).…”